You are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

1.0 Job Overview

1.1 To manage and control all shipping activities to ensure timely and accurate processing of

inbound and outbound shipments in compliance with customer and regulatory requirements.

1.2 To coordinate and monitor daily shipment schedules with internal teams, customers,

forwarders, and carriers to ensure smooth flow of goods.

1.3 To ensure all shipping documentation (import/export) is accurate, complete, and

complies with customs and statutory regulations.

1.4 To plan and organize sufficient daily manpower and resources to support shipping

activities effectively.

1.5 To ensure continuous improvement in documentation accuracy, process flow, and cost

efficiency.

1.6 To liaise closely with internal stakeholders (warehouse, customer service, operations)

for end-to-end shipment coordination.

1.7 To ensure corrective and preventive actions are implemented promptly for

shipping-related issues.

1.8 To ensure all shipping-related reports are prepared and submitted to customers and

management on time.

1.9 To comply with company policies, procedures, and work ethics at all times.

1.10 To accept any other duties or responsibilities as may be assigned by management

from time to time.

2.0 Job Responsibilities (duties / Tasks)

2.1 Coordinate with freight forwarders, transporters, and customers on shipment

arrangements, schedules, and documentation.

2.2 Prepare and verify shipping documents such as invoices, packing lists, delivery orders,

airway bills, and bills of lading.

2.3 Ensure proper submission and filing of customs-related documentation (K1, K2, ZB1,

etc.) and compliance with import/export regulations.

2.4 Liaise with internal departments (warehouse, operations, customer service) to ensure

timely cargo readiness and dispatch.

2.5 Track and monitor shipment movement to ensure on-time delivery and resolve any

delays or exceptions.

2.6 Communicate proactively with customers on shipment status, discrepancies, or delays.

2.7 Maintain shipping records and documentation in accordance with audit and company

requirements.

2.8 Support management in reviewing freight costs, negotiating with forwarders, and

improving shipping efficiency.

2.9 Ensure adherence to safety, security, and quality standards during shipping operations.

2.10 Escalate to Management any issues related to carrier performance, customs

clearance, or non-compliance.

2.11 Provide timely and accurate shipping reports (daily/weekly/monthly) for management

and customer review.

2.12 Review and update Standard Operating Procedures (SOP) for shipping operations as

and when necessary.

2.13 Support corrective and preventive action plans for shipment or documentation

discrepancies.

2.14 Ensure effective communication across all levels—customers, internal teams, and

external partners—to support service excellence.

3.0 Job Specification (qualification, Experience, Skills, Attributes)

3.1 Minimum Diploma or Degree in Logistics, Supply Chain, or related field.

3.2 Minimum 2 years of experience in shipping, freight forwarding, or logistics operations.

3.3 Good knowledge of import/export documentation, customs regulations, and Incoterms.

3.4 Fluency in English and Bahasa Malaysia (spoken and written).

3.5 Strong coordination, planning, and problem-solving skills.

3.6 Detail-oriented with high accuracy in documentation handling.

3.7 Good communication and interpersonal skills with internal and external stakeholders.

3.8 Ability to work under pressure and meet tight deadlines.

3.9 Proficient in Microsoft Office (Excel, Word, Outlook) and ERP/WMS systems.

To be considered for this position you must have valid rights to work and live in Malaysia

Executive Shipping - Contract Logistics/SCM, Operations