Key Responsibilities

Payroll & Compensation Operations (45%)

Manage end-to-end payroll operations, including payroll data collection, validation, processing coordination, and liaison with external payroll vendors.
Ensure payroll, bonus, commission, allowances, reimbursements, and final payments are processed accurately, compliantly, and on a timely basis.
Collaborate with HRBP, Finance, Tax, Legal, business stakeholders, and external vendors to ensure complete and accurate payroll inputs.
Work closely with the Legal team on employment contracts and payroll-related contractual matters, where required.
Prepare payroll reports and support ad-hoc reporting requirements for management, regional, and global stakeholders.
Conduct global data collection, analysis, and coordination to support compensation-related projects and initiatives across regions.
Develop a strong understanding of HR systems and payroll platforms to ensure effective execution, data integrity, and process compliance.

Process Improvement, Digitalization & Project Support (15%)

Drive process standardization, SOP development, workflow optimization, and system enhancement initiatives within the shared service center.
Participate in discussions with system consultants, cross-functional stakeholders, and project teams to design, review, and evaluate solution proposals.
Support or lead automation and efficiency improvement initiatives to enhance accuracy, turnaround time, scalability, and governance.
Continuously identify opportunities to improve payroll and C&B processes through system optimization, digital tools, and process redesign.
Ensure approved solutions are implemented effectively in collaboration with relevant stakeholders.

Benefits Administration (15%)

Administer employee benefits, including insurance enrolment, termination, renewal, claims coordination, and related documentation.
Manage expatriate benefits, including tax equalization, housing, education support, relocation, home leave, and other mobility-related benefits.
Ensure all benefits administration processes are accurate, compliant, properly documented, and aligned with company policies.

Compliance & Audit (10%)

Support internal and external audits by preparing complete, accurate, and timely documentation.
Ensure compliance with statutory requirements, company policies, and payroll-related regulations across multiple countries.
Maintain proper employee records and ensure audit readiness at all times.

Stakeholder Support & Advisory (10%)

Provide frontline support and advisory on payroll, compensation, and benefits-related matters.
Collaborate with HRBP, Finance, Tax, Legal, system vendors, external consultants, and business stakeholders across regions.
Ensure timely response, proper follow-up, and effective resolution of operational issues.

Employee Engagement & Culture Support (5%)

Support the execution and communication of employee engagement, culture, and people-related initiatives.
Assist in coordination, communication, logistics, and participation tracking for engagement activities.
Perform any other duties or responsibilities as assigned by the Company or direct supervisor from time to time to support business and operational needs.

Requirements

Degree or diploma in Human Resources, Business Administration, Finance, Accounting, or related field.
Relevant experience in payroll, C&B, HR operations, or shared service environment is preferred.
Familiar with payroll software, HR systems, and project management.
Proficient in MS Excel, Word, PowerPoint, and Chinese word processing.
Strong accountability, ownership, and attention to detail.
Professional, responsible, and able to communicate respectfully with stakeholders.
Good learning ability, adaptability, and problem-solving skills.
Able to work independently and manage tasks under pressure.
Good command of written and spoken English and Mandarin to deal with stakeholder;
Willing to support global operations across different time zones when required.

Human Resources Specialist