Job Description

If you are a professional looking for an opportunity to grow and develop your abilities within a dynamic business, Emerson has an appealing role for you!

As a Service Engineer, you will be responsible for providing expert support to our installed customer base of Emerson instruments, including in-house, on-site maintenance and repair services, site installation, commissioning and diagnostic, start-up and after sales support.

In This Role, Your Responsibilities Will Be:

Perform service operation tasks and duties as assigned by Service Manager.
Manage and implement service assignment in compliance to company standard procedures and process.
Prepare service-related reports for customer and internal reporting.
Achieve and improve customer satisfaction.
Deliver and close Service projects within customer expected schedule and within project budget.
Manage and supervise contractors and vendors to achieve project objectives in timely and cost-effective manner.
Active change order management and pursue project variation orders to improve profit margin.
Control and monitor project site execution progress and performance.
Remotely supporting customers and service colleagues to do DCS troubleshooting

Who You Are:

Anticipates customer needs and provides services that are beyond customer expectations.
Uses customer insights to drive and guide the development of new offerings.
Serves as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key account

For This Role, You Will Need:

Hand-on engineering knowledge with focus on customer need and satisfaction

Preferred Qualifications That Set You Apart:

Degree/Diploma in Electrical/Electronic Engineering.
Minimum three years of relevant experience
Able to communicate verbally and in written form with good interpersonal skills.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems — for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team – let's go!

No calls or agencies please.

Service Engineer, Systems Solutions