Position Overview

Details of the Division and Team:

Head of Cash Operations is mainly responsible for oversight and management of cash processing and payment related services for Cash Operations team and has an expert or deep understanding of the business, process, product and regulation.

The role is also responsible for driving transformation and continuous improvement, leading programmes or projects. The role also manages and foster relationships with various stakeholders and/or vendors. The role creates robust management and team structures through rigorous recruitment & people development initiatives, ensuring the team is positioned well to execute a high standard of delivery and results within a controlled environment.

The individual has accountability for budgets, risk control framework, vendor relationship and cost management. The role ensures that key process and risk indicators, controls, service level agreements and vendor management are adhered to and evidenced; this includes creating a strong culture of risk mitigation and management.

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That's why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

Flexible work arrangement
Corporate group insurance
EAP – free and confidential counseling, online work-life resources
Comprehensive leave benefits

Your key responsibilities:

Manage/ Supervise Cash Operations function and processes. Oversee development and execution of objectives, plans and policies within an operational context.
Translate business strategy/requirements into operational plans & ensure that new capabilities/services required by the business are delivered.
Proactively collaborate with all colleagues across other Operations, Business and other branches.
Drive continuous improvement activities for area of accountability leading to operational efficiencies
Responsible for all Audits, Regulatory reporting and Compliance with all internal & external regulations
Manage an environment in which all people can develop and apply their talents. Manage, coach, and mentor direct reports and others in the organization
Drive the achievement of high performance of individuals through effective career management, succession planning and development within the function and career development, as appropriate.

Your skills and experience:

Minimum of 15 years of relevant banking experience with knowledge and experience of working in an operations environment.
Deep Experience in Cash Operations and payment function is a must along with familiar with local regulations
A high degree of accuracy, efficiency and attention to detail
Innovative approach to work (eg. Design thinking) and continuously identify and implement process improvements.
Actively utilise bank approved AI, automation, and digital tools to improve processing efficiency, accuracy, and turnaround time. Proactively identify opportunities where AI or automation can streamline operational processes and escalate ideas through appropriate governance channels.
Structured & determined approach to work, a willingness to take ownership of problems and an effective communicator/presenter
Able to effectively assess and mitigate program risks and dependencies
Able to work well, apply sound judgment and make timely decisions under pressure
Proactive and self-driven, who appreciate the challenging and dynamic business within a matrix organization
Highly organized and agile,
Hands on mentality
Excellent verbal and written communication skills in English and fluent in both written and verbal

How we'll support you:

Flexible working to assist you balance your personal priorities
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
Training and development to help you excel in your career

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

CB IB Operations & Controls Head of Cash Operations - VP