Job Title:* Customer Operations Specialist – OTC Support
Contract Duration:* 6 months
Location:* Sunway / Subang Jaya area
Work Arrangement:* Hybrid
Working Hours:* Monday to Friday, normal office hours
Shift:* Not required

*Job Summary*

We are looking for a Customer Operations Specialist to support customer service and order-to-cash operational activities in a shared services environment. This role is suitable for fresh graduates or junior candidates with customer service, contact centre, BPO, shared services, back-office operations, order management, banking operations, retail operations, logistics operations or FMCG operations experience.

The role requires someone who is detail-oriented, disciplined, reliable and comfortable handling structured and repetitive operational tasks.

*Key Responsibilities*

Support customer enquiries through email, phone and internal service channels.
Assist with order placement, order amendments and order status follow-up.
Coordinate with internal teams to resolve customer issues and service requests.
Support order management, delivery follow-up and case tracking activities.
Handle basic customer account, payment, documentation and service-related enquiries.
Assist with dispute logging, initial investigation and follow-up until closure.
Support complaint, feedback and issue management in line with service timelines.
Maintain accurate customer, order and case information in internal systems.
Escalate issues when required and ensure proper follow-through on open tasks.
Support general customer operations and administrative activities as assigned.

*Requirements*

Diploma, Degree or equivalent qualification in any discipline.
Fresh graduates are welcome to apply.
Prior experience in customer service, contact centre, BPO, shared services, back-office operations, order management, banking operations, logistics, retail or FMCG operations will be an advantage.
Good communication skills in English.
Strong attention to detail and accuracy.
Comfortable with structured, process-driven and repetitive operational work.
Reliable, disciplined and able to follow through on tasks.
Positive learning attitude and willingness to seek clarification when needed.
Able to work in a fast-paced environment.
Proficient in Microsoft Office, especially Outlook and Excel.

*Candidate Profile*

Best suited for candidates who are junior, teachable, process-disciplined and comfortable working in a shared services / customer operations environment.

Customer Success Specialist Support