Be a part of something BIG!

We are seeking a highly skilled and detail-driven Cloud Engineer (Junior) to support the day-to-day operation, monitoring, and maintenance of cloud infrastructure platforms that underpin telco-grade digital services. The role includes participation in a 24x7 on-call rotation, responding to incidents, executing operational procedures, and supporting service recovery under guidance from senior engineers.

Make An Impact By

Cloud Operations & Monitoring

Monitor cloud infrastructure and services to ensure availability, performance, and stability.
Respond to system alerts and events in accordance with defined on-call procedures.
Perform initial fault isolation and triage during incidents.

On-Call & Incident Support

Participate in scheduled on-call rotations, including after-hours support as required.
Acknowledge on-call alerts within defined SLAs and follow escalation paths.
Execute recovery actions based on approved runbooks and SOPs.
Provide timely and accurate incident updates to stakeholders.

Incident & Problem Management

Support incident resolution in line with ITSM processes.
Accurately log, update, and close incidents in ITSM systems.
Participate in post-incident reviews and learning activities.

Platform Maintenance

Perform routine operational tasks such as patching, access reviews, and configuration updates.
Support backup, restore, and disaster recovery drills.
Assist with environment provisioning using established automation.

Collaboration & Learning

Work closely with senior cloud engineers, NOC, and application support teams.
Maintain operational documentation and runbooks.
Continuously build cloud and telco operational knowledge.

Alerts & Diagnosis

Handling alerts and incidents affecting customer-facing telco services.
Diagnosing issues in distributed cloud environments under time pressure.
Operating within strict change, security, and compliance controls.

Decision-Making

Execute predefined on-call procedures and runbooks.
Perform initial troubleshooting and recommend escalation.
Take recovery actions within approved operational boundaries.

Skills For Success

Diploma or Bachelor's degree in IT, Computer Science, Engineering, or equivalent experience.
Basic understanding of Cloud platforms (AWS, Azure, or GCP).
Knowledge in IAC tools such as Terraform, Bicep, and CloudFormation to standardize configuration of Cloud resources.
Knowledge inoperating and managing multi-cloud platforms across AWS and Azure.
Willingness to work on standby or shift-based operations.
Fresh graduates with strong knowledge or hands-on experience with Cloud are highly encouraged to apply

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