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Key Responsibilities

Customer Service Excellence:
Provide exceptional customer service by greeting guests warmly, taking and processing orders accurately, and addressing any concerns or issues.
Follow SOPs for customer interaction and service to ensure consistent and high-quality experience.
Resolve customer complaints and issues promptly and professionally, adhering to company guidelines.
Beverage and Food Preparation:
Prepare and serve coffee and other beverages according to HQ recipes and SOPs.
Ensure that all drinks and food items meet the company's quality and presentation standards.
Maintain cleanliness and proper operation of beverage preparation equipment, such as espresso machines and blenders.
Crew Supervision:
Ensure outlet has sufficient manpower to operate the outlets through managing the outlet timetable and monitor on the staff's attendance.
Supervise and support crew members during shifts, ensuring adherence to SOPs and company guidelines.
Provide training and ongoing guidance to new and existing crew members, helping them understand and follow standard procedures.
Monitor junior crew performance, offering feedback and support to ensure high standards of work and customer service.
Operational Management:
Oversee daily café operations, including opening and closing procedures, following company SOPs.
Ensure there is an adequate opening float cash each day, coordinating with the Store Manager to verify and prepare the float before the café opens.
Manage cash transactions, operate the cash register accurately, and handle financial transactions according to company policies.
Work closely with the Store Manager on cash management tasks, including handling cash deposits, reconciling cash drawers, and ensuring accuracy in financial reporting.
Stock Take and Inventory Management:
Conduct daily stock takes during closing shifts, ensuring accurate and timely recording of inventory levels.
Reconcile physical stock counts with inventory records, identifying and reporting any discrepancies.
Manage inventory control processes, including ordering and restocking supplies as needed, and ensuring accurate record-keeping.
Ensure sufficient stocks are available to operate outlet smoothly.
Ensure all equipment is in good condition.
Ensure NO over ordering to avoid expired/damaged goods.
Reporting and Issue Resolution:
Work closely with the Store Manager, reporting on any operational issues or challenges the outlet is facing.
Identify, document, and communicate any equipment malfunctions, supply shortages, or other concerns impacting café operations.
Collaborate with the Store Manager to develop and implement solutions to address reported issues.
Compliance and Maintenance:
Ensure adherence to health and safety regulations, including sanitation and cleanliness standards, as outlined in company SOPs.
Conduct regular checks of café equipment and facilities, addressing maintenance issues promptly and according to company guidelines.
Maintain accurate records related to inventory, sales, and employee hours, following company procedures.
The Management reserves the right to make any adjustments to the current job description as and when the Management deem necessary.
Assist in adhoc tasks assigned by Superior from time to time.

Qualifications

Experience: Minimum of 2-3 years in a café or food service environment, with at least 1 year in a supervisory or senior role.
Skills: Proficient in following SOPs and guidelines for beverage and food preparation, with strong leadership, customer service, and communication skills. Experience in inventory management and stocktaking is essential.
Education: High school diploma or equivalent required; additional training in food handling, barista skills, or hospitality management is a plus.
Attributes: Friendly, approachable, and able to handle high-pressure situations. Strong organizational skills, attention to detail, and accuracy in stock and cash management are crucial.

SENIOR STORE SALES SUPERVISOR (MARU)