Company Description

Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

About Refash

Refash has transformed what it means to buy and sell secondhand fashion, and it wants to ignite a new generation of consumers to think like-new for a more sustainable future. To date, Refash has processed over 5 million pieces of clothing that would otherwise have gone to the landfills. With a mission to inspire the next generation of consumers to think secondhand first, Refash has now expanded to 10 physical stores islandwide and counting, offering a frictionless thrifting experience for all. Start your thrifting experience at Refash today.

Job Description

About the Role

As a REFASH Senior Retail Management Executive, you will be at the forefront of managing our offline stores, with full responsibility for achieving sales targets, maintaining a high level of customer satisfaction, and ensuring that store operations run smoothly. This role will also prepare you for future growth opportunities within the REFASH organisation, allowing you to shape the success of our stores through innovative sales strategies, team management, and strong business ownership.

Key Responsibilities

Sales & Business Operations

Drive sales initiatives to achieve targets, maximizing store revenue and profitability.
Plan weekly/monthly offline sales campaigns and align with stakeholders across different functions i.e. Marketing, Creative, Procurement
Oversee the financial and sales performance of stores, ensuring alignment with company goals.
Implement offline business strategies in line with broader company objectives.
Prepare and analyze monthly sales reports to identify trends and areas for improvement.

Store Management & Visual Merchandising

Maintain optimal store presentation through visual merchandising and strategic inventory placement.
Ensure Inventory procurement targets are met monthly.
Establish and uphold processes, sales, and service standards across offline retail locations.

Team Leadership & Development

Lead hiring, training, and scheduling for both full-time and part-time retail staff.
Conduct onboarding and training for new associates, fostering a culture of service excellence.
Oversee day-to-day operations, delegating tasks to ensure seamless store functionality.

Customer Service & Relationship Management

Maintain high standards of customer service, managing customer touchpoints such as cashiering and events.
Work closely with our Customer Experience team to provide customer support across various communication platforms (Email, Social Media, WhatsApp).
Manage relationships with sellers, including evaluating product drop-offs, negotiating offers, and resolving disputes.

Career Growth

At REFASH, we are committed to developing our talent. Successful candidates will have the opportunity to gain regional exposure and progress into higher roles within the organisation, managing our business across key markets in Singapore, Malaysia and Hong Kong.

Qualifications

Experience & Background

Minimum of 5 years in sales operations, retail management, or a similar role.
Proven track record of driving sales growth and optimizing store performance.
Experience working in a multi-store or multi-location retail environment is preferred.

Skills & Competencies

Strong analytical skills with the ability to interpret sales data and trends.
Excellent stakeholder management and cross-functional collaboration abilities.
Ability to manage multiple projects, including event planning and store launches.
Problem-solving skills to address operational challenges and drive solutions.
Strong communication and negotiation skills for lease and vendor management.
Leadership and team motivation capabilities to support ARP well-being and performance.

Other Requirements

Willingness to travel between store locations as needed.
Flexibility to work during store openings, events, and peak business periods.
Able to work at move between stores when required (Prangin Mall and upcoming Sunshine Central)

Additional Information

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