Find Your Shangri-La in Shangri-La!

Our Vision : To be the best-loved hospitality group, pioneering new horizons and setting new benchmarks.

Shangri-La Tanjung Aru, Kota Kinabalu is a luxurious beachfront resort located just 10 minutes from Kota Kinabalu city. The 498-room tropical retreat features six popular restaurants and bars, including the famous Sunset Bar and Coco-Joe's Bar & Grill, known for breathtaking Sabah sunsets. The resort also offers private island transfers to Tunku Abdul Rahman Marine Park for snorkelling adventures, as well as the renowned Chi, The Spa, located on its own private spa island and inspired by traditional Asian healing philosophies.

We warmly welcome talented individuals to become part of the Shangri-La Tanjung Aru, Kota Kinabalu family.

Joy binds us together - through our Asian art of hosting, shared growth, and the opportunity to create a positive impact as part of our global family. Let your joy flourish with us and make your Shangri-La come true.

We are looking for Assistant Executive Housekeeper

Job Summary

Assist the Executive Housekeeper in managing the daily housekeeping operations to ensure high standards of cleanliness, hygiene, guest comfort, and service quality in line with the hotel's objectives and Shangri-La Hotels and Resorts standards. Supervise housekeeping colleagues, manage daily operations, and support the department in achieving operational excellence and guest satisfaction.

Duties

Assist the Executive Housekeeper in overseeing the daily housekeeping operations.
Supervise and assign daily tasks to housekeeping colleagues.
Ensure guestrooms, public areas, linen, and guest amenities meet cleanliness and quality standards.
Conduct routine inspections of guestrooms and public areas.
Monitor housekeeping equipment, supplies, and inventory.
Coordinate with the Engineering Department on maintenance and repair work.
Assist with manpower planning, scheduling, payroll, budgeting, and recruitment.
Train, coach, and develop housekeeping colleagues.
Ensure compliance with hotel policies, safety, hygiene, and environmental standards.
Handle guest requests and complaints promptly and professionally.
Prepare departmental reports and support continuous improvement initiatives.
Perform any other duties assigned by the Executive Housekeeper or Management.

Requirement

Diploma, Certificate, or Degree in Hospitality, Hotel Management, Business Management, or a related field.
Minimum 2 years supervisory experience in the Housekeeping Department of a 4-star or 5-star international hotel.
Good knowledge of housekeeping operations, linen control, inventory management, and quality standards.
Strong leadership, communication, and interpersonal skills.
Well-organized with the ability to manage multiple tasks in a fast-paced environment.
Detail-oriented with a strong commitment to guest satisfaction.
Proficient in Microsoft Office; knowledge of hotel housekeeping systems is an added advantage.
Positive attitude, professional appearance, and willingness to work flexible hours, including weekends and public holidays.

If you are enthusiastic to be part of our family, please send your application with CV and relevant documents to by 31 August 2026. Only shortlisted candidates will be contacted for interview & selection.