Account Assistant (Credit Control)

Responsibilities:

• Monitor customer accounts and follow up on overdue invoices via phone, email, and written correspondence.
• Negotiate repayment plans or credit arrangements with customers as needed.
• Conduct credit checks on new and existing customers, assessing creditworthiness and setting appropriate credit limits.
• Work closely with Sales or Customer Relations teams to review and adjust credit terms.
• Allocate incoming payments to invoices; resolve unapplied or misapplied payments.
• Reconcile customer accounts and keep transaction records up to date.
• Produce aged debtor / aging reports, highlighting risk accounts for management review.
• Issue credit notes, invoices, and other necessary documentation as required.
• Serve as a key point of contact for customers with billing or payment issues.
• Resolve invoice disputes by coordinating with internal teams (Sales, Operations) to address root causes.
• Build and maintain strong relationships with customers, balancing collection goals with good customer service.
• Propose and implement improvements in the credit collection process.
• Support monthly or quarterly financial close tasks, particularly credit-related reconciliations.

Requirements:

• Min. requirement Diploma in Finance, Accounting or a related field.
• Previous experience in a credit control, accounts receivable, or similar finance role.
• Proficiency with Microsoft Excel and experience using accounting or ERP systems.
• Excellent communication and negotiation skills.
• Strong attention to detail and high level of accuracy.
• Good organizational and time-management ability able to prioritize tasks effectively.
• Resilient and assertive when pursuing payments, but able to maintain a professional, customer-focused approach.
• Solid customer service skills.