Job Objective :
The Account Development Manager will be responsible for strengthening existing relationships, expanding the agent base, and identifying opportunities to drive revenue growth, with a focus on providing exceptional client service and support. They will be responsible to support the sales and profitability targets for the branch
Individual Responsibilities
Financial Performance
- Meet the sales target in line with the branch objectives.
- Oversee collection of outstanding payments and manage financial performance in the sales.
Agent Management
- Provide excellent service to agents including prompt response to queries, effective claims tracking, accurate quotation generation.
- Regular visits to assigned agents, to maintain relationship, business development discussions, training, and general problem solving.
- Conduct CPD training for agent at branch level.
- Verify monthly CBC breaches report sent by HQ – for PIAM quarterly reporting.
- Obtain information for the unsubmitted or unconverted cover notes from agents.
- Manage agent's statement of accounts.
Agent recruiting and growth
- Recruit, onboard and develop preferred agents, and ensure activation.
- Focus on driving profitable motor segments through agents.
- Maintain relationship and continue building trust with preferred segment of agents, thus growing their share of wallet.
- Drive Agents growth by identifying their needs, organizing customized trainings, and through targeted interventions.
Business Operations
- Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support functions.
- Ensure that the branch SLAs and TATs are met.
- Respond to various requests from customers, agents and HQ.
- Provide training to junior staff on best sales practice.
Compliance
- Ensure consistency with risk management guidelines.
- Ensure compliance with regulations and laws
- Ensure good corporate governance is practiced and are being exercise.
Job Requirements:
- Minimum Diploma in any related field.
- Understanding of insurance products.
- Sales and Marketing Skills.
- Client relationship management.
- Communication and negotiation skills.
