CLIENT LEADERSHIP & BUSINESS GROWTH: strengthens relationships and ensures the Chariot's work delivers tangible value
Expectations:
- Serves as the main point of contact for senior clients and decision-makers.
- Leads annual business planning, reviews, and scopes of work with a focus on long-term growth.
- Translates business objectives into clear marketing and creative strategies.
- Identifies and secures organic growth opportunities across brands and regions.
- Anticipates client challenges and proactively offers solutions before they escalate.
Outcomes:
- Seen as a senior consultant and strategic partner.
- Accounts show steady growth and sustained client satisfaction.
- Chariot is viewed as indispensable to clients business success.
TEAM LEADERSHIP & DEVELOPMENT: empowers, mentors, and grows strong teams
Expectations:
- Oversees multiple managers and executives across different accounts.
- Sets clear goals, reviews performance, and provides actionable feedback regularly.
- Ensures team workload balance and morale remain healthy.
- Champions collaboration between all departments.
- Serves as a role model for professional conduct, accountability, and integrity.
Outcomes:
- Teams perform at a high level of independence, clarity, and confidence.
- Staff retention improves due to strong leadership and guidance.
- Departments collaborate seamlessly with minimal friction.
STRATEGIC & CREATIVE DIRECTION: ensures work is strategically sound, creatively excellent, and aligned with client goals
Expectations:
- Collaborates with Strategy and Creative leadership on briefs, campaign platforms, and storytelling.
- Reviews creative work to ensure clarity, effectiveness, and brand alignment.
- Elevates presentation quality and pushes for creative bravery backed by logic.
- Advocates for the Chariot's creative vision while balancing client realities.
Outcomes:
- Campaigns under their leadership demonstrate strong strategic grounding and creative distinction.
- Chariot earns repeat work and recognition for quality.
- Clients and teams respect the judgment for being both creatively supportive and commercially grounded.
COMMERCIAL MANAGEMENT & AGENCY SUPPORT: ensures profitability, sustainability, and best practices across accounts
Expectations:
- Monitors revenue forecasts, scopes, and profitability for all managed accounts.
- Partners with Finance and Operations to manage billing, job closures, and resourcing.
- Contributes to new business development and Chariot's marketing initiatives.
- Share learnings, best practices, and case studies to inspire others.
Outcomes:
- Accounts remain profitable with clear financial discipline.
- Chariot reputation grows through efficiency and strong delivery.
- Demonstrate ownership not only of client business, but also Chariot success.
