Account Director/Manager (Hybrid)

About Mantra Communication

Mantra Communication Sdn Bhd is an established 360° creative agency offering integrated solutions across advertising, events, digital, design, social media, and client servicing.

Key Responsibilities

• Lead and manage the Account Servicing team, including recruitment, performance management, promotions, reassignments, and team development.

• Oversee the day-to-day management and servicing of the team's portfolio of accounts.

• Develop new business opportunities, acquire new clients, and identify opportunities to grow existing accounts.

• Build and maintain strong relationships with key clients and ensure a high level of client satisfaction.

• Develop and implement business strategies, sales plans, and budgets to support business growth and profitability.

• Maintain a strong understanding of clients businesses, competitors, market developments, and industry trends.

• Monitor team performance and provide coaching, guidance, and mentorship to ensure individual and departmental targets are achieved.

• Work closely with creative, production, digital, event, and other internal teams to ensure effective planning and delivery of client projects.

• Ensure projects and campaigns are delivered within agreed timelines, budgets, and quality standards.

• Perform other duties and ad hoc assignments as required by the Company.

• Key Results / KPIs

• Achieve annual team sales and business development targets.

• Achieve agreed new business acquisition and revenue growth targets.

• Maintain strong client retention and satisfaction.

• Ensure timely collection of client payments and outstanding accounts.

• Ensure individual and departmental performance targets are consistently achieved.

• Identify and deliver account growth, cross-selling, and upselling opportunities.

• Ensure client projects and campaigns are delivered within agreed timelines, budgets, and quality standards.

• Build and maintain a high-performing Account Servicing team through effective leadership, coaching, and performance management.

• Why Join Us

• Be part of an established 360° creative agency with expertise across advertising, events, digital, design, social media, and client servicing.

• Take a leadership role in managing key client relationships and driving business growth.

• Work closely with a multidisciplinary team across creative, digital, events, and communications.

• Opportunity to shape account strategy and contribute directly to the company's growth.

• 14 days annual leave.

• Hybrid working arrangement.

• Inpatient and outpatient medical claims.

• Dental and optical claims.

• Birthday leave and birthday voucher.

• Parking subsidy.

• Mileage claims.

• Probation leave – 1 day for each completed month of service.

• Opportunities for professional growth, continuous learning, and development.

Requirements

• Must be local citizen.

• Proven experience in account management, client servicing, business development, or a related role, preferably within an advertising, marketing, communications, or creative agency.

• Strong leadership and people management skills.

• Excellent client relationship management and communication skills.

• Strong commercial and business development mindset.

• Demonstrated ability to manage multiple accounts, projects, and priorities in a fast-paced environment.

• Strong negotiation, presentation, and problem-solving skills.

• Good understanding of the advertising, marketing, and communications industry.