About Nimbly (hellonimbly.com)
Nimbly is an AI-enabled, multi-product solution designed for large-scale operations. Our mobile platform simplifies the implementation of standard operating procedures for frontline workers and provides management with real-time visibility down to the store level.
In today's post-COVID world, where frontline labor shortages and staff turnover are at an all-time high, Nimbly helps organizations drive efficiency and productivity at scale. We are currently present in 11 APAC and US markets, with plans to expand further globally.
Built by passionate founders and backed by leading VCs, Nimbly enables best-in-class companies such as KFC, 7-Eleven, Adidas, and Decathlon to become more agile, deploying digital routines that ensure consistency in product quality and customer experience.
We are seeking a proactive, results-driven Account Executive to join our growing team in building Nimbly's global vision.
Responsibilities
- Stay informed about industry trends and provide strategic guidance to clients
- Gather feedback from clients to inform product enhancement efforts
- Reach out to potential customers, understand their needs, and close deals
- Maintain relationships with existing and potential enterprise customers
- Coordinate with customer service and finance teams for pre-sales support
- Manage the entire sales cycle and ensure timely delivery of solutions
- Identify areas for improvement in the sales process
- Negotiate contracts and agreements during the sales process
- Provide insights to product and marketing teams based on customer conversations
- Approach all deals with a customer-first mentality, assisting with client requests as needed
- Guide new clients through the onboarding process to ensure smooth implementation of Nimbly Technologies solutions
- Build and maintain strong relationships with key stakeholders, serving as the main contact for client inquiries and managing accounts
- Advocate for clients within Nimbly Technologies, conveying their needs to internal teams for product improvement
- Conduct training sessions to educate clients on solution features and empower them to maximize usage
- Encourage adoption and usage of Nimbly Technologies solutions, identifying opportunities for improvement
- Monitor customer satisfaction and address concerns, striving for high retention rates and account expansion
- Collaborate with internal teams to resolve client issues promptly and enhance the product
Qualifications
- Minimum 5-7+ years of combined Sales &/ Customer Success experience in F&B / Retail / SAAS industries
- Strong communication and interpersonal skills
- Effective multitasking and prioritization abilities
- Detail-oriented with excellent organizational skills
- Enthusiastic and self-motivated, capable of independent work
- Willingness to travel for client visits
- Proficient in product knowledge and conducting product demos to address customer needs
- Skilled in understanding complex customer requirements and proposing solutions
- Successful history of prospecting and building new business
- Consistent achievement of sales quotas
- Ability to manage multiple account management projects with attention to detail
- Comfortable with technology and quick learner
- Strong analytical thinking ability
- Demonstrates a strong work ethic and competitive mindset
Benefits at Nimbly
- Competitive salary
- Social Security and Health Insurance Benefits
- Friendly and dynamic work environment
- Opportunity to take part in growing SaaS company
