JOB TITLE: Account Management Executive
Type: Permanent
Location:Millerz Square, Old Klang Road
Experience: Freshers or 1Year Experience
1. Task Prioritization & Compliance
- Prioritize daily work tasks to achieve set objectives.
- Adhere to Standard Operating Procedures (SOPs) in all operational activities.
- Monitor, report, and review campaign progress, providing weekly/monthly updates to management.
2. Client Relationship & Account Management
- Identify and fulfil customer requirements, ensuring timely communication on campaign status and plans.
- Provide advanced account management support, particularly for Tier 1/Corporate clients.
- Accurately record and maintain all data related to campaign and communication status.
- Develop and maintain positive relationships with potential leads and existing consumers.
3. Client Onboarding & Marketing Support
- Execute onboarding processes for new consumers, handling and addressing inquiries.
- Assist overseas clients by liaising with the internal teams during onboarding and marketing campaign execution.
4. Reporting & Performance Tracking
- Provide recurring reports to customers on campaign performance.
- Follow up with consumers on their campaign listing performance and share updated campaign plans as needed.
5. Consumer Verification Call
- Conduct cold/Warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before forwarding them to the company internal system.
- Ensure accuracy of buyer lead information before distribution to clients.
6. Contract & Renewal Management
- Proactively discuss renewal opportunities with existing consumers before contract expiration.
- Maintain strong consumer relationships through new contract agreements.
Education Qualifications:
Degree/Diploma in business related preferred
Work Experience: Required:
- 1-2 years Account Management experience
- 1 year+ experience in working directly with Customers
- Freshers are welcome
Preferred:
- Project Management experience preferred
- Real estate experience preferred
- Website/listing portal account management experience preferred
Skills, Knowledge & Abilities
- Software knowledge in using all Microsoft Office applications, especially PowerPoint and Excel. Salesforce and Tableau experience a plus.
- Communication Excellent communication skills between internal teams and external clients
- People Management working with various stakeholders for different accounts, you will need to provide clear goals and guideline to everyone to ensure everyone on the same track
