Account Management Executive (Mandarin speaker)

Job Description

1. Task Prioritization & Compliance

• Prioritize daily tasks to achieve objectives.
• Follow SOPs in all operational activities.
• Monitor and report campaign progress with weekly/monthly updates.

2. Client Relationship & Account Management

• Understand and fulfill customer requirements with timely communication.
• Provide account management support, especially for Tier 1/Corporate clients.
• Maintain accurate records of campaign and communication status.
• Develop positive relationships with leads and clients.

3. Client Onboarding & Marketing Support

• Execute onboarding for new consumers.
• Liaise with internal teams for overseas clients during onboarding and campaigns.

4. Reporting & Performance Tracking

• Provide recurring campaign performance reports.
• Follow up with clients on campaign listings and updates.

5. Consumer Verification Call

• Conduct cold/warm calls to verify potential buyer leads.
• Ensure accuracy before forwarding leads to internal systems.

6. Contract & Renewal Management

• Discuss renewals with clients before contract expiration.
• Maintain relationships through contract agreements.

Job Requirements

• Degree/Diploma in business-related field preferred.

Work Experience:

• Required: 12 years Account Management experience, 1+ year direct customer-facing role.
• Preferred: Project Management, Real Estate, or website/listing portal account management experience.

Skills, Knowledge & Abilities:

• Proficient in Microsoft Office (PowerPoint, Excel); Salesforce/Tableau a plus.
• Excellent communication with internal/external stakeholders.
• Strong people management skills to align goals across accounts.
• Languages: English, Cantonese, Mandarin, Bahasa Malaysia. (Cantonese & Mandarin compulsory for overseas clients from Hong Kong and China.)