Account Manager

Company Description

CTOS Digital Berhad is Malaysia's leading Credit Reporting Agency, regulated under the Credit Reporting Agencies Act 2010, and publicly listed on Bursa Malaysia. Established in 1990, CTOS has built an extensive credit information ecosystem, offering data, analytics, and decision-making solutions. Our mission is to empower businesses and consumers to manage risks, make informed decisions, and achieve improved financial outcomes. We are a trusted partner for credit insights, driving financial literacy and growth in the region.

Role Description

The Account Manager will serve as the primary point of contact for a defined portfolio of clients, nurturing relationships and ensuring client satisfaction and retention. This is a full-time, on-site role based in WP Kuala Lumpur. The role entails analyzing client needs, delivering tailored solutions, managing service delivery, addressing inquiries, and identifying opportunities for account expansion. Collaboration with internal teams for client success and regular reporting on account performance will also be key responsibilities.

Qualifications

• Client Relationship Management, Customer Service, and Account Retention skills
• Strong skills in Negotiation, Networking, and Business Development
• Experience with Data Analysis and generating insights for informed business decisions
• Proficiency in Communication, Presentation, and Problem-Solving
• Ability to work on-site in Kuala Lumpur and build relationships in person
• Proven ability to meet sales targets and develop account growth strategies
• Bachelor's degree in Business, Marketing, Finance, or a related field
• Familiarity with financial services, credit reporting, or data analytics is an advantage