Company Description Hilti Malaysia is part of a global organization that designs and delivers leading-edge technology, software, and services for the construction industry. Guided by values of courage, integrity, commitment, and teamwork, the company focuses on helping customers build faster, safer, and more sustainably. Hilti is recognized as a long-term partner for professional contractors and industry professionals, particularly in Anchoring, Direct Fastening, and Power Tools. With a strong product and service portfolio and a diverse team, Hilti Malaysia is a key player in raising standards in the local construction sector and offers a range of unique career opportunities.
Role Description The Account Manager role is a full-time position based in Petaling Jaya with a hybrid work arrangement, combining on-site customer engagement with some work-from-home flexibility. The Account Manager is responsible for managing and growing a portfolio of customers, building long-term relationships, and identifying opportunities to expand Hilti's solutions within assigned accounts. Daily activities include visiting customers on-site, conducting product demonstrations, preparing proposals, and following up on leads to achieve sales and profitability targets. The role involves collaborating with internal teams to deliver tailored solutions, ensuring high levels of customer satisfaction, and providing feedback from the market to support continuous improvement. The Account Manager also monitors account performance, maintains accurate records in CRM systems, and participates in training and development to stay current on Hilti products, services, and industry trends.
Qualifications
- Strong account management and customer relationship skills, with the ability to understand client needs and provide appropriate solutions.
- Sales and business development capabilities, including opportunity identification, negotiation, and closing deals to meet or exceed targets.
- Solid communication and presentation skills to explain technical products clearly to diverse stakeholders in the construction industry.
- Organizational and planning skills to manage schedules, follow up consistently, and maintain accurate documentation and CRM entries.
- Ability to work both independently and collaboratively in a hybrid environment, with resilience, initiative, and a commitment to teamwork.
- Relevant experience in construction, engineering, industrial sales, or a related field is advantageous.
- Diploma or degree in Business, Engineering, Construction Management, or a related discipline preferred.
- Valid driving license and willingness to travel regularly to customer sites within assigned territories.
