Account Manager

Company Description Innovatz Global is a leading Management Consulting and Technology Services company headquartered in Malaysia, with a strong presence across the U.S., China, India, Australia, Korea, Hong Kong, Singapore, Thailand, Philippines, Indonesia, and Vietnam. The company's 500+ professionals, including subject matter experts, project managers, and technology specialists, deliver innovative solutions to Fortune-level organizations worldwide. For over 8 years, Innovatz Global has focused on IT services and innovative staffing solutions that help clients adapt quickly, boost productivity, and achieve measurable business outcomes. Its human-centered design approach supports digital transformation and a broad range of technology capabilities, including cloud computing, enterprise solutions, digital workplace, and software development. The organization is committed to building long-term partnerships and enabling clients to navigate complex technology and business challenges.

Role Description This is a full-time, on-site Commercial Account Manager role based in WP. Kuala Lumpur. The Commercial Account Manager will manage a portfolio of commercial clients, build and maintain strong relationships, and serve as the primary contact for all account-related matters. The role includes understanding clients business needs, coordinating services and solutions, preparing proposals and quotations, and monitoring account performance to ensure high levels of satisfaction. The Commercial Account Manager will work closely with internal teams to resolve issues, support renewals, and identify opportunities for upselling and cross-selling. This position also involves maintaining accurate account records, preparing regular reports, and supporting strategic initiatives to grow revenue and strengthen client partnerships.

Qualifications

• Strong Account Management skills, including portfolio management, client relationship building, and retention strategies.
• Customer Service capabilities to handle inquiries, resolve issues promptly, and deliver a positive client experience.
• Knowledge of Insurance or commercial risk solutions, with the ability to interpret policies and support clients with coverage-related questions.
• Excellent Communication skills, both verbal and written, with the ability to present information clearly to diverse stakeholders.
• Sales skills for identifying opportunities, preparing proposals, negotiating terms, and supporting revenue growth.
• Relevant experience in commercial account management, preferably within insurance, consulting, or technology services.
• Ability to work collaboratively with cross-functional teams, prioritize multiple accounts, and meet deadlines.
• Bachelor's degree in Business, Finance, Marketing, or a related field, or equivalent practical experience.
• Proficiency with CRM tools and MS Office suite; familiarity with data analysis and reporting is an advantage.