Account Manager (IT Industry)
About the Opportunity
Our client, a well-established company in the IT products and services space, is looking for a driven Account Manager (IT - B2B hardware sales) to join their sales team based in Subang Jaya. This is a great opportunity for a relationship-focused sales professional to take ownership of a customer portfolio, drive revenue growth, and play a key role in shaping the company's ongoing customer engagement strategy.
What You'll Be Doing
- Build and nurture long-term relationships with both existing and prospective customers, acting as their trusted point of contact
- Proactively identify and pursue new business opportunities within your assigned portfolio and beyond
- Keep customers informed on product updates and developments, ensuring a consistently high standard of service
- Maintain regular contact with customers through structured call cycles and scheduled follow-ups
- Resolve customer queries, complaints, and issues promptly, escalating where necessary to ensure timely resolution
- Take ownership of payment collection to ensure targets are met in a timely manner
- Lead customer satisfaction initiatives and share insights to help inform future sales and marketing strategies
- Contribute to achieving sales, gross profit, and collection targets
- Support the wider team with additional duties as needed
What We're Looking For
- 2–3 years of experience in an account management role within the IT products, services, or outsourcing industry
- Experience in product sales, ideally within engineering, technical, or IT domains
- Exposure to handling commercial accounts is an advantage
- A proactive, self-motivated approach with a genuine drive to succeed
- Strong communication, interpersonal, and negotiation skills
- A collaborative team player who is meticulous and detail-oriented
- Strong initiative and the ability to build and leverage professional networks
What's On Offer
- The opportunity to work with a multinational organisation with a strong presence in the IT industry
- A customer-facing role with genuine ownership and autonomy over your portfolio
- A collaborative team environment that values initiative and proactivity
- Clear pathways to develop your sales career and expand your professional network
Next Steps
If this opportunity aligns with your experience and career goals, click Apply Now and submit your CV. Early applicants will have an advantage and will be considered first. All applications will be handled with strict confidentiality.
