Are you ready to get ahead in your career
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia's leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical
What are you accountable for
Client Relationship Management
- Serve as the primary point of contact for assigned customers, building trust and rapport.
- Develop and maintain strong, long-term relationships with key stakeholders and decision-makers within customer accounts.
- Understand customer business objectives, challenges, and needs to effectively position company products/services.
- Conduct regular check-ins, business reviews, and performance updates with customers
Account Growth & Revenue
- Identify and pursue opportunities for upselling and cross-selling additional products or services within existing accounts.
- Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.
- Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
- Monitor account performance against KPIs and proactively address any potential issues.
Customer Satisfaction & Retention
- Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.
- Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.
- Proactively identify potential risks to customer retention and implement strategies to mitigate them.
- Gather customer feedback and insights to inform product development and service delivery.
Communication & Reporting
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Prepare reports on account status, performance, and forecasts.
- Keep accurate records of customer interactions and account activities in the CRM system.
Internal Collaboration
- Collaborate closely with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success.
- Share customer insights and market feedback with relevant departments.
What do you need to have for this role
- Minimum 3-7 years of experience in corporate sales role, with proven track record in account management and solution sales. Preferably in the telecommunication or IT industry
- Tech-savvy and proficient in Microsoft Office suite, Salesforce
- Strong communication and interpersonal skills to build and maintain effective relationships with customers
- Excellent problem-solving and analytical skills to understand customer requirements and propose suitable solutions
- Proficiency in preparing and delivering professional presentations and proposals
- Ability to work collaboratively with cross-functional teams, including presales and technical experts
- Familiarity with the Malaysian business landscape and customer needs
What's next
- Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
