Account Manager (DAL – Mandarin / English)
- Location: Remote - Fulltime Role
- Scope: Mandarin speaking is required
About the Opportunity
- Our client is a global operations company supporting language, data, and technology initiatives across multiple industries. The organization builds scalable contributor ecosystems and operational programs that enable clients to deliver high-quality services through distributed teams, structured workflows, and quality-driven processes.
- Working across Operations, Quality, Engineering, and Business teams, the company manages complex multilingual programs, optimizes workflows, and delivers consistent outcomes at scale.
Role Overview
- We are seeking an experienced DAL Account Manager (Mandarin / English) to oversee the successful execution and delivery of data and language operations programs supporting Mandarin-speaking markets.
- In this role, you will serve as the primary point of coordination between clients, operations teams, quality stakeholders, and distributed contributors. You will be responsible for managing project delivery, maintaining quality standards, optimizing workflows, and ensuring client requirements are translated into scalable operational processes.
- The ideal candidate combines strong account management and project delivery experience with excellent communication skills and the ability to lead distributed teams in fast-paced environments.
Key Responsibilities
- Manage the end-to-end delivery of data and language operations programs.
- Serve as the primary point of contact for clients and internal stakeholders.
- Coordinate project requirements, timelines, and deliverables across multiple workstreams.
- Monitor operational KPIs, quality performance, turnaround times, and service level agreements.
- Lead and support distributed contributor teams to achieve quality and productivity targets.
- Collaborate closely with Quality, Operations, Recruitment, and Technical teams to ensure successful project delivery.
- Conduct performance reviews, audits, and root cause analysis to resolve operational challenges.
- Manage resource planning, staffing requirements, and workflow optimization initiatives.
- Maintain project documentation, reporting, and risk management processes.
- Drive continuous improvement initiatives to enhance operational efficiency and contributor experience.
Required Experience
- 3+ years of experience in Account Management, Project Management, Operations, or Delivery Management.
- Experience supporting multilingual operations, BPO, content operations, or data-related programs.
- Experience managing distributed or remote teams.
- Experience with quality frameworks, KPI management, and service delivery.
- Experience working directly with clients or stakeholders in delivery-focused environments.
- Experience with workforce planning, scheduling, and operational reporting is preferred.
Required Skills
- Native or professional proficiency in Mandarin Chinese.
- Professional communication skills in English, both written and verbal.
- Strong stakeholder management and client communication abilities.
- Excellent organizational, analytical, and problem-solving skills.
- Ability to translate client requirements into scalable operational workflows.
- Strong attention to detail and commitment to quality.
- Familiarity with project management and reporting tools.
- Ability to manage multiple projects and competing priorities in fast-paced environments.
Preferred Education & Background
Candidates with educational backgrounds or professional experience in one or more of the following areas are encouraged to apply:
- Business Administration
- Operations Management
- Project Management
- Linguistics or Localization
- Customer Success or Account Management
- Data Operations
- Quality Assurance
- Technology or Engineering
