Account Manager (Sales) (SaaS)

Company Overview

We are a dynamic and innovative HR SaaS company dedicated to transforming HR processes and workforce management through technology. Our solutions empower businesses to streamline HR operations, improve employee experiences, and enhance overall workforce efficiency.

We are looking for a driven and customer-focused Account Manager (Sales) to join our team and contribute to our continued business growth.

Job Description

• As an Account Manager (Sales), you will play a key role in driving new business opportunities and building long-term client relationships.
• You will be responsible for managing the end-to-end sales cycle, from prospecting and lead generation to understanding client requirements, conducting product demonstrations, preparing proposals, negotiating commercial terms, and closing deals.
• Beyond new business acquisition, you will also develop relationships with existing clients and partners to identify opportunities for upselling, cross-selling, referrals, and business collaborations.

Key Responsibilities

• Prospecting & Lead Generation: Identify and develop new business opportunities through cold outreach, networking, referrals, industry events, partnerships, and other relevant channels.
• Consultative Selling: Engage prospective clients to understand their business challenges, HR requirements, and operational needs, and recommend suitable solutions.
• Product & Solution Knowledge: Develop a strong understanding of our HR SaaS solutions and effectively communicate their features, benefits, and business value to prospective clients.
• Product Demonstrations: Conduct engaging product demonstrations and presentations tailored to prospective clients requirements and use cases.
• Sales Cycle Management: Manage the full sales cycle from initial engagement and needs discovery through proposal preparation, negotiation, and deal closure.
• Proposal & Negotiation: Prepare sales proposals and quotations and negotiate commercial terms to achieve mutually beneficial outcomes.
• Client Onboarding: Coordinate closely with implementation, customer success, and support teams to ensure a smooth transition and onboarding experience for new clients.
• Account & Relationship Management: Build and maintain strong relationships with clients to ensure satisfaction and identify opportunities for renewals, upselling, cross-selling, and referrals.
• Partnership Management: Build and maintain relationships with existing and potential business partners, identify collaboration opportunities, and support initiatives that drive mutual business growth.
• Sales Pipeline Management: Maintain an accurate and healthy sales pipeline and follow up consistently on leads and opportunities.
• Sales Reporting: Maintain accurate and up-to-date records of sales activities, client interactions, opportunities, and deal progress.
• Market Awareness: Keep abreast of industry trends, competitors, customer needs, and developments within the HR technology and SaaS landscape.
• Target Achievement: Work towards individual and team sales targets and contribute to the company's overall revenue and business growth.

Requirements

• Diploma or Bachelor's degree in Business, Sales, Marketing, or a related field. Candidates with strong relevant B2B sales experience will also be considered.
• At least 3 years of B2B sales, business development, or account management experience.
• Experience in SaaS, HR technology, software, or technology solution sales is preferred.
• Proven ability to manage the end-to-end B2B sales cycle, from prospecting and lead generation to negotiation and deal closure.
• Experience conducting client presentations, solution demonstrations, or sales pitches would be an advantage.
• Strong communication, presentation, and interpersonal skills.
• Good negotiation and consultative selling abilities.
• Comfortable engaging with business owners, HR professionals, senior management, and other key decision-makers.
• Strong relationship-building and stakeholder management skills.
• Self-motivated, proactive, and results-driven, with the ability to work independently.
• Able to collaborate effectively with internal teams including implementation, customer success, product, and support.
• Customer-focused with a strong interest in understanding business needs and providing practical solutions.

What We Are Looking For

We are looking for someone who is not only comfortable managing existing relationships but also enjoys hunting for new opportunities and closing deals.

The ideal candidate is commercially driven, confident in engaging decision-makers, and able to understand a client's business challenges and translate them into suitable technology solutions.

• Prior SaaS or software sales experience would be an advantage, but we are also open to strong B2B sales professionals who are keen to build their career within the SaaS and HR technology industry.