Account Manager – SMC (Microsoft & AWS)

Do you enjoy building trusted relationships with small and medium businesses
Are you passionate about helping customers realise value from Microsoft and AWS solutions
Looking to grow your career with a global leader in IT and cloud services

At SoftwareOne, we help organisations unlock the full potential of technology. As an Account Manager  you will work closely with small and medium business customers, driving growth by aligning their business goals with the right Microsoft and AWS solutions.

You will join the sales team, focusing on acquiring new customers and growing existing relationships. This role plays a key part in driving revenue, increasing cloud adoption, and delivering measurable business outcomes for our customers.

The Account Manager  is responsible for managing and expanding customer relationships within the small and medium business segment. By understanding customer needs and positioning the right cloud and software solutions, you will drive customer success and sustainable growth.

Key Responsibilities

Identify, develop, and progress new business opportunities within the SMC segment.

Engage prospective customers through outbound activities such as calling, networking, and social outreach.

Understand customer business challenges and position Microsoft and AWS solutions using a value-based selling approach.

Manage the end-to-end sales cycle, from initial engagement through negotiation and deal closure.

Collaborate with internal solution and technical teams to develop tailored proposals that meet customer requirements.

Maintain accurate pipeline and opportunity data in CRM systems to support forecasting and performance tracking.

Proven experience in sales, business development, or account management within IT, cloud, or technology services.

Demonstrated success in building pipelines and consistently achieving commercial targets.

Experience working with hyperscalers such as Microsoft, Amazon Web Services, or Google Cloud.

Strong capability in managing complex sales cycles and engaging senior stakeholders.

Solid commercial awareness, including contract and pricing discussions.

Ability to work independently with a proactive, results-oriented mindset while contributing to team success.

Cloud & Technical Knowledge (Advantageous)

Understanding of cloud service models such as IaaS, PaaS, and SaaS.

Familiarity with solutions including Microsoft Azure, AWS, Microsoft 365, security, backup, data, and AI platforms.

Awareness of cloud migration, modernisation, FinOps, and consumption-based models.

Ability to articulate business value and outcomes, not just technical features. 

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.