Job Purpose
- To fulfil the annual Budget targets via:
- Recruitment of agents.
- Servicing existing agents.
- Reporting on periodical basis on production status.
- Monitoring of collection control on agents.
- Participate in agents sales activities.
- To assist in expanding the business portfolio of Kepong territory and related to Kuala Lumpur & Selangor state territory.
Job Description
1. Business Development & Support
- Develop, promote and market all products, especially non-motor business products under Kepong / Kuala Lumpur & Selangor Region.
- Support Klang branch sales team and distribution channels with product knowledge, training, and guidance.
- Work closely with corporate clients and intermediaries to provide solutions tailored to business needs.
- Recruitment of agents as specified in annual Budget targets according to guidelines, SOP, and other company policies.
- Servicing customers, agents, franchises, public sectors or government agencies,
- corporate organizations and financial institutions within specific portfolio or as instructed by company.
- Respond promptly to all agents and customers complaints, queries, needs and requirements.
- Adopt best practices in performing job functions while always ensuring compliance with rules and regulations.
2. Product & Technical Expertise
- Serve as the subject matter expert (SME) for non-motor products.
- Provide technical support to sales team in Klang Branch (sales, claims, operations) and agents.
- Conduct training on product knowledge, motivation, and development of agency force.
3. Underwriting & Risk Assessment
- Evaluate, assess, and underwrite non-motor takaful proposals (fire, engineering, marine, liability, medical, etc.) in line with company guidelines.
- Analyze risk exposures and ensure adequate coverage, terms, and pricing.
- Review renewal cases and provide recommendations on acceptance, rejection, or modifications.
4. Portfolio & Performance Management
- Monitor non-motor portfolio performance to ensure profitability and compliance.
- Conduct reviews on loss ratios, claims trends, and underwriting results.
- Suggest improvements to pricing strategies and underwriting guidelines.
- Sharing on product knowledge, motivation, and development of agency force.
- Conduct market surveys, research, and development of business.
- Oversee, co-ordinate and communicate on effective introduction and launching of general takaful products, marketing activities, meetings, promotions, and sales campaigns.
- Make recommendations, provide feedback and report on updates and performance of general takaful business of the market.
5. Claims & Risk Management Support
- Provide input in complex or disputed non-motor claims.
- Support claims team with underwriting clarifications.
- Recommend risk improvement measures for clients (e.g., fire protection systems, workplace safety, marine cargo handling).
6. Training & Development
- Conduct training and knowledge-sharing sessions with staff, agents, and brokers.
- Mentor junior underwriters or officers in the non-motor team.
Qualifications & Requirement
- Degree in Insurance, Business, Marketing or a related field.
- Minimum 5 years of relevant working experience in insurance or Takaful industry
- Possess a valid driving licence.
- Based in or willing to work within the Klang Valley.
- Strong experience in Non-Motor business, particularly in handling Corporate and SME clients.
- Age between 30 and 45 years old.
- Open to both male and female candidates.
- Preferably Malay or Chinese candidates with a proven track record and strong background in Non-Motor business
