Account Manager, TERAS Teknologi Sdn Bhd

This role is responsible for driving sales growth for TERAS Teknologi Sdn Bhd through strong pipeline management, strategic account development, and consistent achievement of revenue targets while building trusted, long-term customer relationships.

Responsibilities:

1. Sales Performance & Growth

• Consistently meets or exceeds sales targets
• Maintains a strong, well-qualified pipeline and accurate forecasts
• Identifies and converts new and existing business opportunities

2. Customer & Relationship Management

• Builds and sustains trusted client relationships
• Maintains proactive, effective communication
• Demonstrates deep understanding of customer needs and priorities

3. Strategic Account Management

• Develops and executes effective account strategies
• Aligns customer objectives with company goals
• Drives long-term account growth and retention

4. Customer Satisfaction & Issue Resolution

• Maintains high customer satisfaction and loyalty
• Responds promptly and effectively to issues
• Anticipates and resolves potential challenges before escalation

5. Solution & Consultative Selling

• Recommends tailored, value-driven solutions
• Uses data, insights, and product knowledge to support proposals
• Builds trust through a consultative, customer-focused approach

6. Product, Market & Commercial Acumen

• Demonstrates strong understanding of products, services, and market trends
• Clearly communicates value propositions and competitive advantages
• Manages pricing, contracts, renewals, and profitability effectively

7. Communication, Negotiation & Closing

• Communicates clearly and professionally at all levels
• Manages objections and negotiations to achieve win–win outcomes
• Closes deals effectively while maintaining long-term relationships

8. Collaboration & Execution

• Works effectively with internal teams across functions
• Ensures seamless delivery and execution of solutions
• Acts as a strong link between customers and internal stakeholders

9. Resilience & Professional Conduct

• Demonstrates resilience, discipline, and a can-do mindset
• Acts with integrity, transparency, and professionalism
• Upholds company values and protects the organisation's reputation

Qualifications

• Bachelor's Degree in Engineering/Business Studies/ Computer Science/IT or equivalent. MSc or MBA will be an added advantage
• At least 8 years experience in management specifically in sales and marketing, technology savvy and customer focus oriented