Job Summary
We are seeking a highly analytical and detail-oriented Accounts Receivable Disputes Associate to join our finance team. This role is responsible for investigating, validating, and resolving customer deductions and disputes to ensure accurate revenue recognition and maximize recovery outcomes.
The ideal candidate is a proactive problem-solver with strong analytical skills and a solid understanding of Accounts Receivable processes. You will act as a key liaison between customers and internal stakeholders, requiring excellent communication skills to negotiate resolutions, identify root causes, and help improve operational processes.
Key Responsibilities
- Investigate customer deductions, disputes, and short payments in a timely and accurate manner.
- Analyze supporting documentation to validate dispute claims and determine appropriate resolutions.
- Collaborate with internal teams such as Sales, Billing, Customer Service, Logistics, and Finance to resolve discrepancies.
- Communicate professionally with customers via email and calls to clarify issues and negotiate dispute resolutions.
- Maintain accurate records of dispute cases, resolutions, and supporting documentation in AR systems.
- Monitor dispute aging and follow up proactively to ensure timely closure.
- Identify root causes of recurring disputes and recommend corrective or preventive actions.
- Support revenue recovery initiatives by minimizing invalid deductions.
- Assist with month-end closing activities and AR reconciliation related to disputes.
- Ensure compliance with company policies, accounting standards, and internal controls.
Qualifications & Requirements
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.
- 35 years of experience in Accounts Receivable, dispute management, deductions analysis, or related finance operations.
- Fluent in one of these languages (Bahasa, Thai or Mandarin) is a must
- Strong analytical and investigative skills with attention to detail.
- Solid understanding of AR processes, billing, deductions, and dispute resolution workflows.
- Experience working with ERP or financial systems (SAP, Oracle, NetSuite, or similar).
- Strong negotiation and problem-solving abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Excel and data analysis.
