Account Specialists

Jon Responsibilities

1. Manage a portfolio of accounts to foster and grow merchant relationships through consistent engagement at Manager level.
2. Liaise with merchants funded promo programs, partnerships, new products, new features and upselling products.
3. Identifies issues affecting merchants including merchant settlement reports and technical issues and recommends well-thought solutions.
4. Conduct Monthly Business Review (MBR) with the portfolio of key merchants to improve business performance and foster stronger collaboration.
5. Analyzing data and developing initiatives to increase revenues/profitability for portfolio aligned with targets.
6. To analyze competitor market insights and identify strengths, weaknesses, threats, and opportunities for targeted category management.
7. To review service tickets from the non-account-managed group of merchants.

Job requirements:

• Good communication and relationship-building skills with client-facing experience
• Strong analytical skills with the ability to interpret data and generate insights
• Experience in account management, client servicing, or merchant support roles
• Familiarity with B2B, e-commerce, or retail environments
• Experience supporting campaigns, promotions, product updates, or upselling initiatives
• Ability to identify, escalate, and resolve client issues including operational or technical matters
• Experience preparing reports or supporting business reviews
• Ability to analyze performance data and support initiatives to improve revenue or efficiency