Account Support Representative

Job Title: Key Account Support Manager Chinese & English

Overview

We are looking for a driven and experienced Key Account Support Manager to deliver exceptional service to our institutional and prime clients in the rapidly evolving cryptocurrency sector. This role demands someone who thrives under pressure, adapts quickly, and goes above and beyond to exceed client expectations. You must be fluent in Chinese and English, with a deep understanding of cryptocurrencies, blockchain technology, and trading.

Key Responsibilities

Act as the primary liaison for high-value institutional and prime clients, ensuring a seamless trading experience.

Provide expert guidance on trading activities, platform features, and technical troubleshooting.

Anticipate client needs, proactively addressing potential issues before they arise.

Coordinate closely with internal teams to resolve client concerns efficiently and implement improvements based on feedback.

Conduct regular check-ins to assess client satisfaction and foster long-term relationships.

Analyze market data and provide clients with actionable insights.

Requirements

Proven experience as a Key Account Manager in cryptocurrency, blockchain, or financial services.

Strong track record of success in high-pressure, fast-paced environments.

Exceptional communication skills with the ability to simplify complex concepts.

Strong relationship-building, problem-solving, and analytical skills.

In-depth knowledge of cryptocurrency markets, blockchain operations, trading strategies, and risk management.

Flexible to work weekends, late hours, and irregular schedules when required.

Positive, proactive, and solutions-oriented mindset.

Language Skills

Fluent in Chinese and English (written and spoken).