The Manager-Accounts Payable will be responsible for the shared services operation supporting SGS's client's Accounts Payable operations, including ensuring timely payments to all suppliers, due validation of payables, tracking and reporting of outstanding accruals and relevant dashboards.
Responsibilities:
- Showcase strong process-based culture.To lead, develop and motivate a high-performance team of support professionals to deliver excellent support and customer service in an accurate and timely manner.
- Build and manage a team of Team leaders, associates with a high level of employee satisfaction and commitment. Regularly communicates customer satisfaction survey results and other business critical metrics around performance and makes needed adjustments.
- Primary source of guidance to the Accounts Payable team. Continuously monitor team's conformance to processes and adequacy of controls over duplication checks and accurate payments.
- Set up calls/meetings as and when required. Effectively communicates with all customer segments, SLAs, and business partners.
- Manage multiple accounts payable work streams and processes globally, including accurate and rapid processing & accounting, real-time reporting, internal escalation to drive proactive processing.
- Ensure distribution of work among team members in due fairness. Fosters collaboration and knowledge sharing between all team members. Provide/facilitate tech-talks with the team members, maintain and improve personal technical skills, review open and closed cases, and monitor daily activity in the queue.
- Analyses trends/data and drives development of plans to take advantage of potential opportunities.
- Reports out statistics and performance to the client manager and maintain healthy relationship.
- Run regular 1:1 with the team leaders and skip level meeting with the team members. Conducts regular effective Team meetings.
Our most successful candidates will have:
- Minimum of 15 years of professional experience is required.
- Experience in the BPO industry specifically within the AP program, with a background in team management in this area.
- Capability to guide, cultivate, and inspire a high-performing team of support professionals to provide exceptional support and customer service accurately and promptly. Focus on finalizing, implementing, and adhering to Service Level Agreements (SLA). Employ a balanced management style that prioritizes both business outcomes and people management.
- Skill in creating and leading a team of team leaders and associates, fostering a high level of employee engagement and loyalty.
- Proficient in regularly sharing results from customer satisfaction surveys and other essential performance metrics, making necessary adjustments based on findings.
- Competent in identifying the requirements for team readiness and developing corresponding training programs.
- Can speak Mandarin and Korean
