Your Challenges
- Aligning Account Receivables and Credit Management processes with group / market region standards, allowing minimal local exceptions.
- Ensure adequate credit control procedures and SOPs are in place.
- Managed customer account handling such as account receivable, payment collections, refund, statement of accounts, regular account reconciliation etc.
- Monitor customer account details for non-payments, delayed payments, and other irregularities.
- Continuously driving process improvements.
- To support external/internal auditors on audit matters and provide necessary details.
- Ad hoc tasks given by manager.
Key Responsibilities and Duties:
Assign the credit limit to potential new customers with recommendations according to the agreed credit control policy.
- Master Data - Customer master data maintenance
- Update the new and revised customer account in the SAP.
- Update new and revised credit limit of customers.
- Periodic check for inactive customer accounts and block for posting/flag for deletion.
- Proper filling of documentation for all master data (new account, credit limit) for audit retention.
- Credit Management
- Customer onboarding
- Perform a background search with the relevant authorities of a potential new customer to verify the company's legal existence.
- Perform periodic reviews of the financial situation of existing customers and take necessary action to safeguard the company's assets.
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- Credit limit administration
- Constantly monitor the performance (sales and collection) of the customer accounts to ensure the trade is within the credit limit assigned.
(c) Risk category administration
- Assign the credit limit to potential new customers with recommendations according to the agreed credit control policy.
- Review with the Manager the customer for past payment trends/sales or any returned/stopped payment.
- Propose to the Country Head to change the trade terms (credit limit & credit terms) if the current limit is not sufficient.
- Monitor the bad debt/doubtful debts provision. Highlight to Manager when the provisions reach an alarming level.
- Always minimize bad debts level. Highlight to Manager when an account potentially turns bad with suggested next best cause of action.
- Send out reminder letters to customers who are not paying on time.
- Review and assess high risk Customer accounts to ensure that adequate risk mitigation steps have been taken either by placing a Credit Insurance or obtaining a bank guarantee from the customer.
- Customer claim handling
- Ensure customer claims (CN & DN) and returns are adequately handled with proper documentation from customer care team and properly accounted in the customer account.
- Review/issue Credit Notes for goods returned and submit for Manager's approval.
- Order blocking & releasing
- Discuss with sales and customer care team for the customers with Order block status due to the credit limit being exceeded.
- Check with the sales team if the collection has been made for order block status review.
- Inform customer care team to release the blocking after consensus agreement/action has been obtained with the sales team.
- Customer Account Handling
- Payment collection from customers
- Process and ensure collections from customers are captured and reflected in the account in a timely manner.
- Process customer transaction items per bank statement and ensure all are captured and reflected in the respective accounts in a timely manner.
- Process and ensure receipts have been issued for all collections from customers.
- Monthly update the actual collection vs target collection.
- Assist the Field Sales in dealing with customers to discuss overdue amounts and agree on repayment terms.
- Process reminder letters and ensure have been sent to customers with due receivables.
- Liaise with customer if a problem arises due to unpaid invoices.
- Seek advice from Manager if the credit limit is breached and needs collateral from customer for credit limit increase.
- Outgoing refund payments
- Process refunds to customers with proper documentation.
- Process refund payments are properly accounted for in the customer account.
- Review/issue the Credit note for the refund to the customer and submit for Manager's approval.
- Statement / Reporting
- Process Statements of Accounts and issued them to customers monthly.
- Conduct Customer reconciliation for all customer accounts in a timely manner.
- Prepare monthly reports on bad debts.
- Prepare monthly AR balance sheets reports and ensure it's updated.
- Prepare DSO reporting by entity for target achievement.
- Ad Hoc Handling
- Attend to queries from customers in a proper and timely manner.
- Interact with the Sales and Customer Care team on queries on customer accounts in a proper and timely manner.
- To attend to external/internal auditors and provide necessary details.
- Any ad hoc tasks assign by manager.
Your expertise
- Minimum 5 years of working experience in the finance and accounting background.
- Good knowledge of end-to-end credit control and accounts receivable processes.
- Strong written and verbal communication skills especially during difficult customer negotiations.
- Must possess at least bachelor's degree in finance and accountancy or any relevant discipline as Credit Management.
- Professional qualification such as member of ACCA, CPA, CIMA will be an added advantage. Partial qualification will be considered.
Competencies, special knowledge:
- Strong accounting technical knowledge.
- Proficient in SAP FI and CO module.
- Knowledge of Oracle ERP especially in the AR module would be added advantage.
Personal skills:
- Good communication skills (spoken and written English)
- Good analytical and problem-solving skills.
- Ability to prioritize tasks and ensure deadlines are met.
- Positive attitude, responsible, well organized, and meticulous to adapt new process.
- Able to work effectively with various functions in a matrix structure.
Your benefits at Eppendorf:
- We truly appreciate our employees and their performance
- We offer a wide range of learning and development opportunities to allow you to deepen your technical knowledge and for continuous growth
- By working with us, you will make a meaningful contribution to improving human living conditions
- Attractive salary, employee benefits and performance bonus
