About the Role
The Accounts Receivable Specialist is responsible for daily contact with customers regarding outstanding payments and the day-to-day processing of financial transactions. This role ensures that Accounts Receivable (A/R) records are updated accurately and effectively in the system. Additionally, the specialist is responsible for monitoring credit control by collaborating closely with sales and customer service personnel, ensuring an efficient and effective credit control process.
Responsibilities
- Manage assigned work and to achieve all goals (Reduce DSO / bad debts / Overdue percentage & increase collections efficiency) to finality within policies and guidelines.
- Ensure Accounts Receivable is updated in an effective and accurate manner.
- Ensure effective and efficient of all credit control process.
- Update customer reports (payment advice, rebate, and etc.).
- Perform day to day processing of financial transactions and ensure that Accounts Receivable (A/R) is maintained in an efficient, up-to date and accurate manner.
- Support others team member to send Invoices & Statement of Accounts to customers if he / she absent.
- Call customers for payment.
- Monitor credit control and monthly debt collection performance.
- Conduct daily processing of incoming cheque and direct receipts, post and reconcile customer payment to GL, including daily A/R batches, reverse customer advance deposit.
- Work closely with sales and customer service personnel pertaining to the credit control function, constantly review and improve the order release process to ensure an effective and efficient credit control process.
- Conduct monthly credit review and risk assessment meetings with Finance Manager, Sales and Management to understand and limit company's exposures via specific action plans agreed at those sessions.
- Ensure statement of accounts and reminder letters are sent out according to schedule.
- Assist in collection from the customer and attend to customer's inquiries in respect to outstanding balances owing to us.
- Maintain good rapport with clients and resolve disputes with them professionally and efficiently.
- Involve in any digitalization / automation project.
- Any other duties and responsibilities as directed by Manager.
