Accounts Receivable Team Lead

Key Responsibilities

• Responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated.
• Monitor receipting status of all bank accounts and to ensure all team members are following up timely on unmatched cash.
• Perform detailed account reconciliation to identify and facilitate resolution of disputed receivables.
• Review of Credit Controls activities and overall process.
• Review of non-trade activities such as journal and invoice postings.
• To perform, review bank reconciliation and following up closely to ensure bank recon items are cleared timely.
• Drive proactive discussions to follow-up and identify resolutions within agreed timeline with customers, peers and managers.
• Actively manage performance metrics for account portfolio.
• Ensure desktop procedure and local work instruction is update on timely manner
• Provide monthly metric reports accompanied by proactive analysis
• Escalate issues in accordance with escalation policy
• Preparation and initial review of management reports in line with Client's and Accenture's requirements
• Attend client meeting to discuss account performance and address issues as required
• Preparation and consolidation of reports
• Adherence to client's policies and procedures

Requirements

• Bachelor's degree required
• Minimum 3 years experience preferably as a supervisory role in BPO setting
• Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills
• Knowledge in insurance industry is an added advantage
• 1-3 years of experience in leading and motivating a team to achieve goals
• Preferred background with experience in accounting systems, particularly SAP ERP, Oracle Financial Systems
• Exceptional knowledge of the business and coaching skills
• Written and oral communication skills (English)
• Must be a good team player and be able to communicate effectively with Accenture, Client and third parties staff at all levels
• Responsible and ensures accuracy in the completion of tasks
• Ability to solve complex matters and work under pressure
• Ability to inspire a proactive spirit in the team
• Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus.

Working Conditions

• May be required to support customers across all Business Units
• Hybrid working arrangement
• Overtime and On-Call may be required