ADM Operation Assistant

Position: ADM Operation Assistant

Location: Johor Bahru (JB)

Job Description:

We are seeking a highly organized and proactive Operation Assistant to join our team in Johor Bahru. The ideal candidate will be responsible for providing administrative support to our regional ADM team, collaborating with internal departments on billing processes, and supporting day-to-day BAU operation matters. You will play a key role in ensuring operational documentation is managed effectively, including the submission of Change Requests to customers and the review and submission of monthly service reports.

Key Responsibilities:

Provide comprehensive administrative support to the regional ADM team, ensuring smooth daily operations.

Assist in preparing and maintaining operational documentation, including submitting Change Requests to clients.

Review and submit monthly service reports to clients, ensuring accuracy and timeliness.

Collaborate with internal departments to support billing processes, ensuring accurate and timely invoicing.

Address any billing-related issues to maintain high levels of customer satisfaction.

Work closely with the regional ADM team on BAU operation matters.

Assist in coordinating and communicating tasks within the team and with external parties to ensure efficient completion of tasks.

Core Requirements:

At least one year of relevant experience, with a preference for candidates with business operation or billing support experience.

Excellent organizational and time management skills, with the ability to handle multiple tasks effectively.

Strong communication and interpersonal skills, with the ability to interact effectively with team members at all levels and external partners.

Proficiency in common office software, such as the Microsoft Office Suite (Word, Excel, PowerPoint).

Problem-solving ability and strong self-motivation, with the capacity to work under pressure.

The ability to adapt to a rapidly changing work environment and to handle unforeseen situations flexibly.

Excellent command of both written and spoken English and Chinese.

Must possess bachelor's degree or equivalent in a relevant field.