We're seeking a dynamic and welcoming Admin & Customer Support Officer for a growing rehabilitation & physiotherapy centre in Ipoh, Perak, Malaysia.
Key Responsibilities
- Welcome patients, handle check-in/out and answer inquiries via hotline, email, and social media.
- Coordinate and confirm appointment bookings for patients and physiotherapists.
- Create, update, and securely organize patient profiles in the internal system.
- Process payments, issue invoice, and prepare daily revenue reports.
- Provide excellent customer care, address concerns, and follow up proactively.
- Identify patient needs and recommend suitable packages or services (upselling)
Qualifications & Requirements
- Prior experience in hospitality industry (hotel, restaurant, or clinic) is preferred.
- Warm, welcoming, and friendly personality with a positive attitude.
- Excellent communication skills in English (both written and spoken).
- Mandarin speaker is highly preferred to communicate with international patients.
- Strong organizational skills with attention to detail.
- Confident, proactive, and able to work independently.
- Good problem-solving skills and ability to multitask.
- Passion for customer service and a team player.
What We Offer
- Opportunity to be part of an expanding private rehab centre with room for career growth.
- Supportive, collaborative, and patient-focused work culture.
- Opportunities to lead or contribute to new specialty programs as the centre grows.
For application, please send your resume via [Confidential Information]
Join us and be a part of the journey to shape the future of healthcare.
