Job Descriptions:
- Support senior team members in managing and responding to all incoming service, warranty, and technical enquiries.
- Handle inbound service calls efficiently, ensuring prompt responses and accurate information delivery to customers.
- Assist in customer care advisor team process and learn how to handle customer satisfaction.
- Maintain proper documentation of customer interactions, service records, and case resolutions.
- Provide administrative support in processing service requests, warranty claims, and follow-up actions.
- Ensure all enquiries are handled in accordance with company policies and service standards.
Requirements:
- Diploma or Bachelor's Degree in, Business Administration, Business Management, or equivalent.
- Minimum GPA: 3.0 and above.
Skills & Competencies
- Strong written and verbal communication skills in English.
- Excellent organizational abilities and attention to detail.
- Analytical thinking, with good report writing and presentation skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Workstyle & Attitude
- A collaborative team player who can also work independently and take initiative.
- Willingness to learn, adapt, and thrive in a fast-paced environment.
Availability for a minimum internship duration of 4 to 6 months is preferred.
