Admin Officer
Company: ACE Education
Job Type: Full-time
Location: On-site (In person) Malaysia Mount Kiara
Salary: 1,800.00 - 2,200.00 MYR per month
About Us:
ACE Education is seeking a dedicated Admin Officer to provide exceptional support to our students, parents, and educators. The ideal candidate will be passionate about education and committed to delivering outstanding service.
Key Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries via phone, email, and in-person interactions.
- Understand and assess customer needs to provide appropriate information and assistance.
- Anticipate customer needs and provide proactive solutions.
- Guide clients through the enrolment process and provide support with educational programs, schedules, and other services offered by ACE Education.
- Collaborate with internal teams to resolve customer concerns and ensure seamless service delivery.
- Monitor customer satisfaction and identify areas for improvement.
- Collect feedback from clients to improve services and customer satisfaction.
- Maintain accurate records of customer interactions and prepare regular reports for management.
- Assist in managing customer databases and updating information as needed.
- Support event coordination, including workshops and open days.
Qualifications and Skills:
- Education: Diploma or Bachelor's degree in Business Administration, or a related field.
- Experience: At least 1 year of prior experience in a customer service or support role is required.
- Strong interpersonal and communication skills (verbal and written).
- Proficient in using customer service software, CRM tools, and Microsoft Office Suite.
- Ability to manage multiple tasks and work in a fast-paced environment.
- The ability to prioritize tasks and manage time effectively.
- High level of professionalism, with a positive and proactive approach.
Language: English (Required)
Personality Traits: Customer-oriented, proactive, and problem-solving mindset; patience, adaptability, and attention to detail.
What We Offer:
- Competitive salary package.
- Opportunities for career development and training.
- A friendly and collaborative work environment.
- The chance to make a positive impact in the education sector.
Join ACE Education and be a part of our mission to empower learning and inspire success!
