Admin Support

Summary of the Role

Provide administrative support including but not limited to report generation / system updates & maintenance / claim status checking / calls to network providers as ad hoc request / maintenance of network summaries / voucher request handling

List of Duties

1. Generate different reports and network summaries on regular and ad hoc basis.

2. Handle movement notices and update internal systems.

3. Create and maintain provider records, provider related codes and contract details in internal systems.

4. Support onboarding of new providers.

5. Send notification email to internal parties on Large Hospital Claim cases.

6. Handle contract renewals and maintain system reference data.

7. Check claims status upon receiving enquiries from network providers.

7. Ensure all data entries and system updates are accurate and completed on time.

8. Make calls to network providers upon ad hoc request.

Desired Professional Experience

1. With 1 year of experience in provider relations or health insurance

2. Good communication and negotiation skills

3. Good analytical and problem solving skills

4. Detail-minded

5. Willing to accept new challenges

6. Presentable and mature presentation

Chinese Language Requirement

Reading: Basic

Writing : Basic

Speaking: Fluent

Around 60% candidates required Chinese language to make the communications with PR and network providers (if needed) more effectively; Can explore to use AI to handle some of the tasks e.g. claim status checking