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enfrasys

Adoption & Change Management Executive

enfrasys
Petaling Jaya, Malaysia, Selangor
1-3 Years
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  • Posted 14 hours ago
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Job Description

Essential Duties and Responsibilities:

  • Design and Conduct Office 365 training session covering various applications.
  • Facilitate session, address queries and prepare POE (Proof of Execution) report.
  • Assist new customers with onboarding and provide ongoing guidance
  • Develop adoption plans to ensure successful implementation across the organization
  • Create comprehensive training materials, including guides, videos and communication tools
  • Monitor and report adoption progress, suggesting areas of improvement
  • Stay updates on Office 365 updates and incorporate them into training
  • Provide valuable feedback to the internal team and assist with technical troubleshooting

Education and/or Work Experience Requirements:


  • Bachelor's Degree in IT, Computer Science, or Software Engineering required
  • Minimum 1 year of experience in customer success, account management, or related field
  • Strong communication and interpersonal skills for building customer and internal relationships
  • Excellent problem-solving skills to address customer challenges effectively
  • Proficiency in data analysis, identifying trends, and finding improvement opportunities
  • Ability to work independently, manage multiple tasks, and maintain a positive attitude under pressure

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It
Employment Type:
Full time

About Company

enfrasys

Job ID: 150860797

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Last Updated: 07-07-2026 07:09:00 AM
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