Job Description
Job Title: Delivery Operations Senior Analyst.
What are we looking for:
(B2B) Business to Business & Sales strategy development and implementation to hit sales targets and achieve growth rate with ability to develop pipelines and opportunities.
Develop sales cadence and monitors staff performance, and counsels and advises to ensure compatibility, maximum effectiveness, and continued growth on a constant basis.
Develop and empower high performing sales team to understand advertiser needs, identify solutions, and deliver innovation to scale customer ROI across SMB.
Perform the team huddle to share new updates, team engagement, encourage staff's creativity and innovation.
Provides direction, feedback, develops, and motivates team members to exceed overall performance, targets, and other objectives.
Provides supervision and direction to subordinate staff and coordinates workflow.
Expert of industry with answers questions and resolves problems within the work unit supervised.
Monitors the accuracy, completeness, and timeliness of completion of the duties for the team supervised.
Conducts 1-1 coaching / performance evaluations on subordinated staff to achieve and exceed assigned objectives.
Orienting the new staff and focus on improving the overall performance.
Reports on the overall performance of the team and suggests possible areas of improvement.
Manage team's schedule, shift arrangement, leave approval, OT plan (when needed) and Update schedule accordingly.
Actively participate in client calibration.
Update & maintain staff database details.
Ensure team have access to all necessary tools and documents needed to work.
Answer client queries and work together with OMs on client escalations.
Assist the Human Resources team and Manager with recruitment interview.
Requirements on Key Qualification
Bachelor above degree/University degree/equivalent degree
Minimum 3-5 years of extensive working experience in sales account management and digital advertising sales/ business development industry.
Minimum 1 year experience of management experience, leading and inspiring sales team with successful previous experience as a sales leader with consistently meeting or exceeding targets.
Both English and Malay languages are required.
Proven record of success with the entire sales process, from planning to closing.
Analytical skills and process management skills for scaled operations, high attention to detail and rigour, can-do attitude, and desire to learn, metrics driven sales organization.
Problem solving abilities, adept at identifying and resolving issues that arise during daily operations.
Strong interpersonal skills with the ability to work collaboratively and with people at all levels of the organization & maintaining a positive work environment.
Proficient in MS Office applications (Excel, Word, PowerPoint)
Excellent verbal and written communication skills.
Strong leadership abilities, able to motivate and guide team members, resolve conflicts, and foster a positive and productive work environment
