Responsibilities
About Us
Our team comes from SEA Regional Business, Global Business Solutions. We work with key market partners across the Southeast Asia region to drive their user growth and marketing strategy by owning and implementing customised marketing and measurement solutions, ad tech integration and platform innovation.
Responsibilities
- Provide end-to-end administrative support to the MY agency team, ensuring smooth daily operations
- Coordinate with internal teams to troubleshoot and escalate ad-related issues, assist in reviewing and resolving ad rejections.
- Manage incoming tickets through internal systems, ensuring timely assignment and resolution
- Maintain clear documentation of issues, actions taken, and outcomes
- Support the team in ticketing, preparing campaign reports, including data compilation and formatting
- Assist in developing case studies by gathering insights, performance data, and visuals
- Troubleshoot common campaign and platform-related problems
- Coordinate with internal stakeholders to resolve client concerns efficiently
- Maintain organized records of campaigns, reports, and client communications
- Assist with scheduling, documentation, and internal coordination
Qualifications
Minimum Qualifications
- Familiarity with digital advertising platforms preferred.
- Experience with ticketing systems.
- Basic data analysis and reporting skills.
Preferred Qualifications
- Problem-solving mindset with strong attention to detail.
- Strong organizational and multitasking skills
- Excellent written and verbal communication abilities
- Ability to work collaboratively
Important Note: Please be advised that this job posting is on behalf of a third-party agency. This is a 12-month temporary assignment managed by a third-party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third-party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third-party agency in accordance with TikTok's Applicant Privacy Notice https://lifeattiktok.com/legal/privacy
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
