We are looking for a passionate and customer-focusedAffiliate & Customer Success Executiveto join our growing pet brand. This role is a blend of building strong affiliate partnerships to grow our community and ensuring our cat-loving customers receive the best experience possible. If you love cats, enjoy engaging with people, and have an eye for growth, this role is for you!
Affiliate Management
- Recruit, onboard, and manage affiliates,catinfluencers, and content creators within thecatcommunity.
- Build long-term partnerships by providing affiliates with product knowledge, creative content, and campaign support.
- Track affiliate performance, monitor campaigns, and ensure accurate commission payments.
- Brainstorm and execute engaging campaigns that increase brand awareness and drive sales in the cat product space.
- Analyze results and provide actionable insights to optimize affiliate performance.
Customer Success
- Be the go-to contact for customer inquiries, ensuring prompt, helpful, and friendly support.
- Provide product knowledge to help customers make the best choice for their cats.
- Gather customer feedback and share insights with the team to improve products, services, and content.
- Develop customer loyalty strategies, including engagement programs, community building, and repeat-purchase initiatives.
- Maintain customer satisfaction metrics and proactively address any issues to improve retention.
Community & Brand Advocacy
- Engage with cat-loving communities on social platforms to support both affiliates and customers.
- Collaborate with marketing to develop pet-focused content, FAQs, and educational resources for customers.
Job Requirements:
- Diploma/Degree in Marketing, Business, Communications, or related field.
- 13 years of experience in affiliate marketing, customer success, or e-commerce (pet industry background is a bonus).
- Preferably a cat ownerto better understand our products and customers.
- Strong communication skills with the ability to build rapport with affiliates and customers.
- Passion for pets (especiallycats!) and genuine interest in pet care products.
- Organized, detail-oriented, and able to handle multiple priorities.
- Analytical mindset with the ability to interpret performance reports and customer feedback.
- Familiarity with affiliate tools, or e-commerce platforms is an advantage.
- Positive, proactive, and customer-first mindset.
