MEIKO CLEAN SOLUTIONS (SEA) SDN. BHD. is the Malaysian subsidiary of the German MEIKO Group, a world-leading manufacturer of commercial glass and dishwashers as well as washer-disinfectors for hospitals and care homes. The product portfolio also includes food waste treatment systems.
About Your Role
- Ensure every service call (breakdown or maintenance contract) is recorded and monitored in the system.
- Handling and coordinating customers service inquiries - including email, phone call, text etc Breakdown / complaint (Quotation, Warranty, etc.)
- Update T&C date and warranty start date in ABAS
- Create in ABAS for new customer for partnernet registration when necessary
- ensure smooth delivery of service and spare parts including paperwork submission
- ensure tracking of open service issues and ensure 100% closure of the complaint received related to service or spare part by working closely with the respective end customer, Service Engineer and / or the dealer.
- Monitor and implement right MOQ for each category of spare part stock in MY & SG based on the population of the machine (GG, GK, Green Waste, KD) in each country within the region
Requirements
- Diploma or Technical Certificate in Mechanical, Electrical, or Mechatronics Engineering or equivalent
- 1-2 years of Administrative technical service / Customer Support experience
- experience in ABAS preferred
- well versed in Microsoft Office, Excel.
- good communication skills.
- able to understand technical matters
What We Offer
- 15 days annual leave (1st year of service)
- 20 days annual leave (2nd year onward)
- Health insurance
- Opportunities for career growth in SEA, Singapore, and Korea
- Team building/events
- Professional development
- Job Type: Full-time, Permanent
Welcome at MEIKO!
Ready to join Apply now and start your journey with the MEIKO family! Please send us your application to the following e-mail adress: [Confidential Information]
