After Sales Service Management Executive

Are you passionate about service operations, process improvement, and training coordination We're looking for an After Sales Service Executive to join our growing team and help drive service excellence across our branch network.

Key Responsibilities

• Support implementation of after-sales service strategies to achieve KPI targets.

• Monitor branch service performance and prepare KPI and service reports for management review.

• Coordinate after-sales training programs including onboarding, certification, and refresher training.

• Maintain service engineers training records, competency matrix, and certification status.

• Review service work orders to ensure accuracy, completeness, and compliance with company policies and warranty procedures.

• Support service order compliance checks and assist in enforcing service standards

• Assist in internal service audits (ITR) and follow up on corrective actions for continuous improvement.

• Coordinate with internal departments and branches (Service, Parts, Sales, Technical, Finance).

• Support service process improvement and digitalization initiatives.

• Perform other duties assigned by management.

Requirements

• Diploma / Bachelor's Degree in Engineering, Business Administration, or related field.

• 1–3 years experience in after-sales service, operations, or training coordination.

• Experience in heavy equipment, automotive, or manufacturing industry is an advantage.

• Strong communication, coordination, and analytical skills.

• Proficient in Microsoft Excel, PowerPoint, and Word.

• Able to work independently and in a fast-paced environment.

• Good command of English and Chinese.

服务管理专员

岗位职责

• 协助落实售后服务管理策略,确保KPI目标达成。

• 跟进各分公司服务绩效,整理并提交服务KPI及管理报告。

• 协助组织售后培训(入职培训、认证培训及复训等)。

• 维护服务工程师培训记录、技能矩阵及认证资料。

• 审核服务工单,确保资料完整、准确并符合公司制度及保修要求。

• 协助开展服务订单合规检查及标准执行。

• 协助内控(ITR)审查,并跟进整改措施,持续优化流程。

• 与售后、配件、销售、技术及财务部门协作,支持日常运营。

• 参与售后流程优化及数字化改善项目。

• 完成上级交办的其他工作。

任职要求

• 大专或本科及以上学历,机械工程、工商管理或相关专业优先。

• 1–3年售后服务、运营管理或培训协调相关经验。

• 工程机械、汽车或制造行业经验优先考虑。

• 具备良好的沟通协调及数据分析能力。

• 熟练使用Excel、PowerPoint及Word。

• 能适应快节奏工作环境。

• 具备良好的中英文能力