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Agent - Global BPO (Contract)

DHL Express (Malaysia) Sdn Bhd
Malaysia, Selangor
Fresher
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  • Posted 17 hours ago
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Job Description

Overall Role Purpose

Responsible for countries inbound cleansing and classification of dutiable material, ensuring that customs declaration requirements are met with the required productivity and quality levels.
Responsible for SVC's outbound data entry requirements, ensuring that the standardised outbound data entry requirements are met with the required productivity and quality levels.

Key Accountabilities

Customers
  • Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
  • Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Stakeholders
Customs
  • Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
  • Ensure correct data is captured for risk assessments to be made using the existing systems, e.g. ICS/ECS, DPSS.
Operations
  • Ensure correct data is captured for shipment movement through the Network in accordance to Global SOP and compliance to Customs requirements.
Customer Service Department
  • Ensure correct data is captured for track and trace functions.
Finance Department
  • Ensure correct data is captured for invoicing of shipment.
Process
  • Capture data from the paperwork presented within the application in accordance with the instructions outlined.
  • Identify discrepancies within the paperwork and follow exception process to allow for identification of the issues.
  • Verify data present within the system, conf irming accuracy and where discrepancies exist either take corrective action or where unable to resolve, follow the exception process to allow for identification of the issues.
  • Be aware of the cut-off times outlined for each shipment type, each SVC, and ensure compliance with the timelines outlined are met.
People Management
  • Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate provision of value-added inputs into the organization's business processes.
Skills
  • Minimum typing speed of 30 words per minute with 90% or higher accuracy.
  • Communication skills (English), spoken and written.
  • Knowledge of DHL operations, systems, products, services and procedures.
Educational & Skills
  • Diploma or Bachelor's Degree

More Info

Job Type:
Permanent Job
Industry:
Logistics/Courier/Freight/Transportation
Employment Type:
Full time

About Company

DHL Express (Malaysia) Sdn Bhd

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

Job ID: 145673251

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Last Updated: 14-04-2026 05:34:01 AM
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