As a CX designer, you'll be responsible for designing conversation flows, crafting precise bot responses for various scenarios or queries, and implementing them within our proprietary platform. Since the platform is object-oriented (drag-and-drop), coding is not required, but you'll need logical skills to strategize the scenario implementation.
Job Duties:
- Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ AI Talkbot Platform, ensuring projects are delivered on schedule.
- Develop and implement test suites to check AI conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.
- Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes.
- Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance AI conversational abilities.
- Work with clients to identify the text responses they require for the talkbot.
- Create text responses designed to enhance user interactions with the bot.
- Update and refine text responses according to customer feedback and interaction patterns.
Requirements:
- 2-3 years experience.
- Proficiency in written and spoken English and Bahasa. Proficient in Chinese will be advantageous
- Ability to overcome time difference for teamwork, strong communication and coordination skills, positive and pragmatic work attitude and team spirit.
- Strong problem-solving and logical thinking skills are necessary for anticipating and shaping dialogues effectively
