Role Purpose
The AI Operations Engineer develops, integrates, and operates AI-based products and automation solutions for internal business processes and customer-facing workflows.
The objective of the role is to automate recurring activities, support employees through intelligent assistance systems, and deliver new digital products based on large language models and modern automation platforms.
The AI Operations Engineer is responsible for the entire solution lifecycle, from requirements analysis and solution design to technical implementation and reliable, secure, and scalable operations.
Key Responsibilities
AI Product and Automation Development
- Analyze internal and customer-facing processes to identify opportunities for automation and AI enablement
- Design and develop AI-powered workflows, agents, assistance systems, and backend services
- Implement workflow automation using platforms such as n8n
- Integrate large language models, APIs, databases, and existing enterprise systems
- Develop proofs of concept and transition successful solutions into production-ready applications
- Build reusable components, templates, and standardized integrations
AI Model Integration and Orchestration
- Integrate and operate different language models, including Gemma, Qwen, and other open-source or commercial models
- Manage centralized model access, routing, and governance using solutions such as LiteLLM
- Select suitable models based on quality, cost, latency, privacy, and use-case requirements
- Develop and optimize prompts, system instructions, and structured model outputs
- Implement retrieval-augmented generation, tool calling, and agent-based workflows
- Conduct model comparisons, evaluations, and quality tests
Operations and Continuous Improvement
- Ensure stable, scalable, and transparent operation of AI solutions
- Establish monitoring, logging, alerting, and error-handling mechanisms
- Monitor model usage, response quality, latency, cost, and availability
- Analyze and resolve technical incidents
- Manage updates, releases, and continuous improvements
- Document architectures, interfaces, workflows, and operational procedures
Security and Governance
- Implement data protection, information security, and compliance requirements
- Ensure secure handling of sensitive company and customer data
- Define and implement role-based access and authorization concepts
- Address risks such as prompt injection, data leakage, hallucinations, and misuse of AI models
- Support the development of standards and governance policies for the use of generative AI
Collaboration and Consulting
- Work closely with business units, product management, IT, data protection, and information security teams
- Translate business requirements into technically feasible AI solutions
- Advise internal stakeholders on suitable automation and AI approaches
- Conduct workshops, technical alignment sessions, and product demonstrations
- Support users during the introduction and adoption of new AI products
Required Qualifications and Experience
- Degree in computer science, business information systems, data science, or a comparable field
- Alternatively, relevant professional experience in software development, system integration, DevOps, or AI engineering
- Experience developing and operating production-grade software or automation solutions
- Proficiency in at least one programming language, preferably Python or JavaScript/TypeScript
- Experience with REST APIs, webhooks, JSON, authentication mechanisms, and system integrations
- Practical experience with workflow automation platforms, preferably n8n
- Hands-on experience with large language models and generative AI
- Experience integrating and operating models such as Gemma, Qwen, or comparable models
- Knowledge of model gateways or proxy solutions such as LiteLLM
- Basic knowledge of container technologies such as Docker and modern deployment and CI/CD practices
- Experience with logging, monitoring, and observability solutions
- Understanding of data protection, information security, and secure software development
Preferred Qualifications
- Experience with Kubernetes or comparable orchestration platforms
- Knowledge of cloud environments and on-premises or hybrid operating models
- Experience with vector databases, embeddings, and retrieval-augmented generation
- Knowledge of prompt engineering, LLM evaluation, and automated quality testing
- Experience with agent frameworks and tool-calling architectures
- Knowledge of infrastructure as code
- Experience with databases such as PostgreSQL, MongoDB, or Redis
- Understanding of MLOps, LLMOps, or AIOps concepts
- Experience with open-source models, model hosting, and GPU infrastructure
Personal Competencies
- Strong analytical and solution-oriented mindset
- Enthusiasm for testing new technologies and applying them in production environments
- High level of ownership, quality awareness, and accountability
- Ability to explain complex technical topics in a clear and accessible way
- Independent, structured, and pragmatic working style
- Strong communication and collaboration skills
- Willingness to take responsibility for the production operation of developed solutions
- Interest in business processes and cross-functional collaboration
Typical Deliverables
- Production-ready AI assistants for employees or customers
- Automated processing and classification of requests
- AI-powered document and information processing solutions
- Automated research, summarization, and reporting workflows
- Intelligent routing and decision-support systems
- Reusable n8n workflows and AI components
- Centralized and controlled model access through LiteLLM
- Monitoring and governance solutions for enterprise-wide AI usage
Potential Success Metrics
- Number of AI and automation solutions deployed to production
- Reduction in manual processing time
- Degree of automation across selected processes
- Availability and stability of operated solutions
- Quality and accuracy of AI-generated outputs
- Adoption and usage by internal or external users
- Cost per automated transaction or model request
- Time from initial idea to production deployment
- Number of reusable components
Life at Arvato Systems Malaysia:
Are you ready to join a team that continuously nurtures creativity, champions entrepreneurship, and values every individual's contribution Our agile and collaborative culture cultivates empowerment through ownership, trust, and respect. Within this environment, we innovate through value creation and delving into technology, shaping boundless possibilities in our ecosystem.
What's in it for YOU:
- Innovate Fearlessly: We fearlessly challenge the status quo. Innovation runs deep within our core, and we're continually seeking groundbreaking solutions. Your ideas matter, and we offer the platform for them to flourish.
- Invest in Growth: We prioritize your professional development with diverse learning, mentorship, and resources nurturing your growth through ample training opportunities.
- Work Life Harmony: At our company, we prioritize work-life harmony, championing flexibility, and support to ensure your welfare. Your mental wellness is our priority. We're committed to fostering a healthy balance between work and personal life for a happier, healthier you.
- Attractive Benefits: Our flexible benefits package is designed to cater to your individual needs, complemented by exclusive perks such as Birthday Leave, Family Care Leave, and sponsored meals.
- Collaboration over Competition: Teamwork isn't just an idea here - it's our way of life.
- Thriving on Diversity: Embracing unique viewpoints and backgrounds, we ensure Equity and Inclusivity are at the heart of our success.
- Celebrate Success: From big wins to small victories, every achievement deserves its moment in the spotlight. From project milestones to personal goals and team triumphs, we're all about raising the flag high for success!
- Wellness & Well-being are Fundamental: We view wellness as more than personal health - it's the foundation of our caring, connected community. This emphasis on well-being drives our culture of rapid exploration and learning, propelling us forward together.
- Uniting through Fun: From annual company trips to quarterly team outings, we build trust and camaraderie by engaging in enjoyable activities together.
- Giving Back: Rooted in our values, we actively engage in initiatives supporting meaningful causes that benefit society. Our commitment to Corporate Responsibility is the cornerstone of our journey toward excellence.
Join Arvato Systems Malaysia for a transformative career journey. Our commitment to fair opportunities means we value skills and performance above all else - everyone is welcome to build a brighter future together.
Data Protection Notice:
In accordance with the Personal Data Protection Act (PDPA) 2010, the personal information you submit will be used solely for recruitment and selection purposes related to this vacancy. Your data will be retained until the successful candidate has been hired and officially onboarded. Thereafter, unless you have provided explicit consent for us to consider you for future opportunities, your data will no longer be actively retained in our recruitment system in line with our data protection practices.
