Airline Industry - Mandarin Customer Service Executive

Fresher

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Job Description

Job Responsibility

To efficiently handle inbound and outbound customer call inquiries.
To provide fast and timely solutions to all customer related problems.
To ensure customer satisfaction by providing excellent Customer Services.
To be constantly guided by company&aposs service standards.
Effectively manage large numbers of incoming calls.
Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.

Job Requirements

Fresh graduates are encouraged to apply.
Can speak and read in Mandarin & English.
Previous working experience in customer service, or customer service related field is an added advantage but not essential.
Possess good telephone etiquette with a smiley voice.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Good communication and interpersonal skills.
Ability to multi-task, priorities and manage time effectively.

Job Benefits