AML Operations Lead

About Hytech

Hytech is a leading management consulting firm headquartered in Australia and Singapore, specialising in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle- and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, Dubai and more.

About the Role

The AML Operations Lead will drive the enhancement initiative of the firm's KYC operations and ongoing customer monitoring processes, ensuring high-quality customer due diligence and strong operational effectiveness across the customer lifecycle. This role will work closely with Operations, Product, and Technology teams to uplift KYC standards, streamline workflows, and ensure the firm meets regulatory expectations across all markets.

Key Responsibilities

• Lead the enhancement and optimization of KYC Operations, including onboarding, periodic reviews, and event-driven reviews.
• Strengthen KYC quality through improved CDD/EDD processes, documentation standards, and control frameworks.
• Oversee the design and improvement of operational workflows, system configurations, and automation opportunities with BIT and tech teams.
• Monitor ongoing customer activities, ensuring timely escalation and effective controls for higher-risk profiles.
• Conduct regular assessments of KYC quality, operational metrics, and process adherence.
• Maintain accurate and up-to-date KYC/AML operations procedures, SOPs, and quality assurance frameworks.
• Support regulatory requests, inspections, audits, and internal governance reporting related to KYC and AML operations.
• Work with cross-functional teams on product launches and market expansion to ensure operational readiness and KYC alignment.
• Provide coaching, training, and guidance to Operations and Compliance Analysts, onboarding teams, and relevant internal stakeholders.

Qualifications & Requirements

• 510 years of AML, KYC, or Financial Crime operations experience, with strong exposure to CDD/EDD or onboarding operations.
• Experience managing or improving KYC operational processes, operational controls, or customer review workflows.
• Solid understanding of AML/KYC regulations, risk indicators, and customer lifecycle risk management.
• Hands-on experience working with KYC tools, workflow systems, and case management platforms.
• Strong communication, analytical, people management, and project execution skills.

Preferred Qualifications

• Experience in fintech, payments, brokerage, neobanking, or crypto operations.
• Experience with modern KYC workflow or onboarding platforms.
• CAMS, ICA, CFCS, or similar AML certifications.

What Makes This Role Exceptional

Global Impact & Exposure

Work on cross-border matters, coordinate with international teams, and contribute to regulatory initiatives spanning multiple markets. Occasional international travel offers firsthand exposure to diverse regulatory environments.

A World-Class Team

Join a high-performing Compliance team with industry veterans, former regulators, lawyers and seasoned experts who provide strong mentorship and collaboration.

Grow Fast, Grow Smart

Operate in complex regulatory environments with accelerated career development. As a core team member in Singapore and/or Kuala Lumpur, you'll gain strong leadership visibility and advancement opportunities.

Shape Transformation

Help scale and modernize the compliance framework. Your ideas will directly shape how we design and refine TM processes as the business expands globally.

Supportive, High-Performance Culture

Work in a collaborative, learning-focused environment that values curiosity, initiative, and teamwork.