AMS Consultant (Application Management Services)

Job Summary:

As Application Management Services (AMS) Consultant, you will be responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues. Resolve errors or issues to meet the expectation of the business users within the SLA defined. Ensure changes to business systems are well tested and documented before deployment or implementation. You will also be the primary contact point with business users and act as liaison to work with internal/external IT support teams.

Job Responsibilities:

• Responsible for providing end-to-end application support to business units by working closely with internal/external IT support teams.
• Identify improvement to address recurring issues to ensure issues are not repeated.
• Maintain strong understanding on the business process and system functionalities.
• Proactively identify potential issues and risks. Work with relevant parties to resolve them, or escalate them to the project/application management team.
• To conduct application system training to clients when required.
• Maintain a thorough knowledge and understanding of the organization SOP and adheres to all organizational standards.
• Able to respond to critical and urgent application service interruption even after office hours.

Qualifications:

• Bachelor's Degree in IT or equivalent.
• Minimum 2 years of working experience (hands-on implementation support/business process analysis).
• Strong command of English and comfortable with documentation.
• Strong analytical and problem-solving skills.
• ITIL Professional Certification is an added advantage.
• Experience in the Automotive Industry is an added advantage.